Follow these steps to request service for your small electronics:
- Try troubleshooting using the user manual or the manufacturer's website
- Prepare your device:
- Locate your receipt
- Back up your data (for devices that store personal information)
- Remove accessories
- Clean the device
- Bring the device to a POWER store
- Be prepared for the process to take up to 3 weeks for devices sent to service partners
Is your kitchen appliance refusing to start? Is the coffee machine making strange noises, or has the iron given up? Don't worry! This guide walks you through the process of getting your small electronics back up and running.
Please note:
This guide applies to small electronic appliances, such as vacuum cleaners, small kitchen appliances, smart devices, computers, and other small household electronics.
If you need service for larger appliances, such as televisions or white goods (refrigerators, washing machines, etc.), please refer to the separate instructions for those products.
Before requesting service
Before bringing your product in for service, try these steps:
- Check the user manual: Many issues can be resolved quickly by consulting the product's user manual.
- Visit the manufacturer's website: Look for troubleshooting guides or frequently asked questions that may address your issue. You can find a list of our suppliers here.
- Nespresso machines: For Nespresso machines, please contact Nespresso directly for support.
Understanding your rights
Most small appliances come with a 2-year statutory warranty. Here's what you need to know:
- This covers defects that the consumer is not responsible for.
- It includes manufacturing faults that were present at the time of purchase and later cause a defect in the product.
- Damage caused by external factors (e.g. impact damage, liquid damage, or normal wear and tear) is not covered by the warranty.
Please note: If your product has been damaged due to external factors, you may be required to pay for an initial assessment and potentially for any repairs.
Preparing your device for service
If you have tried the steps above and still need assistance, follow these steps to prepare your device for service:
- Locate your receipt: You will need to bring your receipt when dropping off the product.
-
Back up your data: If your device stores personal data (such as phones or tablets), make sure to back up:
- Files and documents
- Contacts
- Photos and videos
- Apps and games
Important: Your device may be reset to factory settings during repair, which could potentially delete all data. If you do not back up paid services, you risk having to purchase them again.
- Remove accessories: Remove all detachable accessories or parts that are not essential to the device's function.
- Clean the device: Give your device a gentle clean to remove any dirt or debris.
- Note down the issue: Write a clear description of the problem you are experiencing with the device.
Requesting service
- Visit your nearest POWER store: Bring your device and receipt to any POWER store.
-
Service options:
- Some products can be repaired in-store by our POWER technicians.
- Others may be sent to our service partner. This process can take up to 3 weeks.
- If you cannot go without your product during this period, ask about the possibility of a loan device when you are in the store. Please note that this is not always guaranteed to be available.
What to expect
- Our team will assess your device and provide an estimated timeframe for repair.
- For products sent to our service partner, it may take up to 3 weeks before you get your product back.
- You will be contacted when your device is ready for collection.
- If any issues arise during the repair process, we will keep you informed.
Additional information
- Impact or bending damage can cause internal damage that is not immediately visible. This does not necessarily lead to a malfunction at the exact point of damage, and issues may develop over time following the incident.
- If you are unsure about anything, please don't hesitate to visit one of our stores. Our staff will be happy to help.
Frequently asked questions
This guide covers small electronics and small appliances. For larger items such as TVs or white goods (refrigerators, washing machines, dishwashers, etc.), please refer to our specific guides for those products.
Service time can vary depending on the issue and whether the product needs to be sent to our service partner. For products sent to our service partner, it may take up to 3 weeks before you get your product back.
Yes, please bring your product and the original receipt. If you cannot find your receipt, you can request a copy from our website.
When you are in the store, ask about the possibility of a loan device. We may be able to offer you a temporary replacement while your product is being repaired.
Yes, it is important to back up all personal data (files, documents, contacts, photos, videos, apps, and games) before handing in these devices. Your device may be reset to factory settings during repair, which could potentially delete all data.
The warranty covers manufacturing faults that were present at the time of purchase and later cause a defect in the product. It does not cover damage caused by external factors such as impact, liquid damage, or normal wear and tear.
Most small appliances come with a 2-year warranty, unless otherwise stated by the manufacturer.
Damage caused by external factors (e.g. impact damage, liquid damage) is not covered by the warranty or statutory warranty rights. In these cases, you may be required to pay for an initial assessment and potentially for any repairs.
For mobile phones and tablets, you can register for service online via our website. For other small electronics, please bring the product to one of our stores.
You only need to bring the service reference number and the phone number registered for the repair service.