POWER Support: Phone Installation & Maintenance services

POWER Phone Installation and Maintenance Services

Why choose POWER installation service?

  • Our in-store support centers offer expert assistance with installation, troubleshooting, and guidance for both new and existing products, ensuring you get the most from your devices.
  • We take care of a wide range of devices, including computers, laptops, smartphones, tablets, and gaming systems, covering multiple brands and operating systems.

Make the most of POWER Support services

POWER Support services make purchasing and using a new device hassle-free, and revamping an old device is also easy.

Some services can be directly selected for the product you purchase in your cart, and at the store, you can arrange the necessary services directly at the service point.

  • Effortless setup with an expert's help: Start using your device immediately, knowing that our knowledgeable experts have set it up ready for use, ensuring the latest updates and desired software installations.
  • Strong security measures offered: Protect your data and identity effortlessly with our advanced security solutions.
  • Expert help in case of issues: We offer quick and efficient support for resolving technical problems, allowing you to return to normal use without long interruptions.

Explore the wide range of POWER Support services here: POWER support

Below, we introduce specific services for phones that help keep your device in the best possible condition and ready for use right from the start. You can find the price list for phone installation services here: Phone Installation Services

Ready-to-Use Phone

Comprehensive phone installation ensures you can start using your new device immediately. Our technicians:

  • Install the latest updates and ensure all your settings are in place.
  • Help you create a new user account or set up an existing one for optimal use of iOS and Android devices. If necessary, we also configure your email accounts.
  • This service also includes data transfer between the old and new device.
  • The service also includes the installation of accessories such as screen protectors.
  • Service price 899 NOK

Ready-to-Use Phone with Security Package

This enhanced service includes everything in the basic setup, plus:

  • F-Secure Total security package for five devices, including protection against browser threats, banking malware, and ransomware
  • VPN service
  • Parental control for safe internet use

Phone Care Service - Premium

The Premium care service includes everything in the ready-to-use phone installation service, plus unlimited support in-store and remotely.

  • Complete phone setup and security package, including F-Secure Total security for five devices
  • Your phone will have a health check twice a year to ensure performance and possible improvements.

Phone Care Service – Premium+

Our most comprehensive service package includes:

  • All Premium service features
  • F-Secure Total security for up to 20 devices
  • Microsoft 365 for up to 36 months, if desired (includes Word, Excel, PowerPoint, OneNote, Outlook)
  • 1 TB OneDrive cloud storage
  • Tryg ID identity theft insurance to protect online purchases
  • Unlimited free in-store and remote support
  • Your phone will have a health check twice a year to ensure performance and improvements.

Additional Services

We also offer individual services, such as:

  • Screen protector installation (screen protector sold separately) - 199 NOK
  • Data transfer services (Ready-To-Use mobile) - 899 NOK
  • Phone backup services
  • SIM card copying
  • Complete data erasure (GDPR compliant)
  • Device health checks
  • Camera setup
  • Email configuration

Frequently Asked Questions

Where can I find information about all your services?

You can find detailed information about all our services on the POWER Support page. Our customer service and store staff can provide more details if needed.

Can I pre-order this service online when reserving my phone, so it's ready when I pick it up?

No, unfortunately that is not possible. The service is activated in-store to ensure it’s tailored to your specific needs. Some customers prefer a basic setup that’s ready to use, while others may want additional apps and customization, which the store can only arrange with you upon pickup.

How long do installations take?

Depending on the extent of the service, installation can be done on-site within an hour or take approximately 1–3 business days. This can be arranged in more detail with the store.

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