Quick Overview
Choose between Standard and Premium support agreements for your PC or Mac, with
coverage from 12 to 60 months. The plans include technical support, maintenance,
and security features.
We offer comprehensive technical support agreements designed to keep your computer
running smoothly and securely. Whether you need basic assistance or
premium care, we have a plan that fits your needs.
Standard Support Agreement
Our basic Care package includes essential support services:
- Continuous technical support
- Annual maintenance checks
- Help with initial setup
- Assistance with software issues not covered by warranty
Premium Support Agreement Features
1. Complete Setup and Installation
- Full system setup with the latest updates
- Installation of purchased software
- Data transfer from old device
- F-Secure Total security package (12-month subscription for 5 devices)
- Email and iCloud synchronization (Mac only)
2. Optimization Services
- Removal of unnecessary software (PC)
- Performance optimization
- Annual maintenance and cleaning service
3. Ongoing Support
- Unlimited in-store technical support
- POWER RemoteFix remote assistance
- Priority access to technical support
- Product training and guidance
- Help with software installation and setup
4. Security Features
- F-Secure Total cybersecurity package
- Tryg ID theft insurance
- Protection against online harassment
- Legal assistance for cyber-related issues
Additional Benefits for Mac Users
- 20% discount on Dacota Platinum accessories throughout the agreement period
- Applies to cables, keyboards, mice, starter kits, and USB flash drives
Price Overview
Standard Support Agreement
Premium Support Agreement (PC and Mac)
Important:
- Plans can only be purchased in physical stores
- Limited to one device per agreement
- Remote support requires an internet connection
- Support available via RemoteFix or in-store visits
For more information about support services, please visit our Power Support page.
Can I purchase these support agreements online?
No, the support agreement must be purchased in our physical stores to ensure correct device registration and initial setup.
Can I transfer my support agreement to another device?
No, each support agreement is tied to a single device and cannot be transferred to another computer during the agreement period.