Quick overview
POWER Premium Support provides comprehensive device setup, security, and ongoing technical support for mobile phones (12-36 months) and tablets (12-60 months).
Get complete peace of mind with our Premium Support Agreement, offering extensive protection and assistance for your mobile devices.
Duration Options
- Mobile phones: 12, 24, or 36 months
- Tablets: 12, 24, 36, 48, or 60 months
Premium Support Coverage
1. Initial Setup and Security
- Complete device setup with latest updates
- F-Secure Total security package (12-month subscription for 5 devices)
- Email and user account configuration
- Data transfer from your previous device
- Installation of purchased accessories
2. Ongoing Support Services
- Unlimited in-store support throughout the agreement period
- Two annual health checks to evaluate performance
- Tryg ID theft insurance, including online shopping protection
- POWER RemoteFix service for remote assistance
3. In-Store Support Services
Our trained technicians can help you with:
- Virus and malware scanning
- Performance optimization (Android devices)
- Software updates
- App updates
- Device diagnostics
- Data backup services
4. Remote Support (POWER RemoteFix)
Get help anywhere with an internet connection for:
- Product training
- Troubleshooting
- Device setup
- Software installation
- Technical support via video call
Pricing
Mobile Phone Support Agreement
- 12 months: 1,599 kr
- 24 months: 1,999 kr
- 36 months: 2,399 kr
Tablet Support Agreement
- 12 months: 1,999 kr
- 24 months: 2,599 kr
- 36 months: 3,199 kr
- 48 months: 3,799 kr
- 60 months: 4,399 kr
Important Information:
- Agreements can only be purchased in physical POWER stores
- Each agreement covers one device
- F-Secure Total subscription includes protection for up to 5 devices
- Remote support requires an internet connection
- ID theft insurance through Tryg includes coverage for online shopping fraud
Visit your local POWER store or contact our support team via chat or phone for more information about our support services.
Can I purchase a Premium Support Agreement online?
No, Premium Support Agreements are exclusively available for purchase in physical POWER stores. They cannot be ordered online or via customer service.
How many devices does the F-Secure Total subscription cover?
The F-Secure Total subscription included with your Premium Support Agreement provides protection for up to 5 devices for 12 months.