Check your MyPOWER account for in-store return status. For mailed returns, contact customer service. Refunds process in 3-10 business days, depending on payment method.
Wondering about your return? No worries! We'll guide you through checking your return status, whether you've returned in-store or by mail. Let's get you updated on your refund.
Understanding Your Return Options
At POWER, we offer two convenient methods for returns: in-store and by mail. Each method has its own process and timeline for checking the status of your return.
In-Store Returns
Returning items to our physical stores is the fastest way to complete your return.
- Immediate Processing: Your return is processed on the spot.
- Credit Note: You'll receive a credit note immediately, which will be visible in your MyPOWER account.
- No Shipping Costs: You don't have to worry about return shipping fees.
Mailed Returns
If you choose to return by mail, please note that the process takes longer and involves some additional steps:
- Shipping Time: Allow 3-5 business days for your return to reach our facility.
- Processing Time: Our return department needs 1-2 business days to receive and register your return.
- Shipping Costs: For standard returns within our 60-day return policy, you are responsible for the return shipping costs.
Important Note on Mailed Returns
Unlike in-store returns, it's not possible to check the status of mailed returns in real-time. Our system updates once the return is processed at our facility.
Checking Your Return Status
For In-Store Returns
- Log in to your MyPOWER account.
- Navigate to the "Returns" or "Order History" section.
- Look for a credit note for your returned item. This should appear immediately after your in-store return.
For Mailed Returns
- Allow sufficient time for your return to reach our facility and be processed (typically 4-7 business days).
-
Contact our customer service team for status updates:
- Use our chat feature on the website
- Call our customer service
- Send an email to our costumer service
- Provide your order number and the date you mailed your return when inquiring about the status.
Understanding Refund Processing Times
Once your return is processed, the refund timeline depends on your original payment method:
Refund Processing Times
- Bank and credit cards: 3-7 business days
- Vipps: Up to 10 business days
The total time from returning your item to receiving your refund can be:
- For in-store returns: 3-10 business days
- For mailed returns: 7-17 business days (including shipping and processing time)
Preparing for Your Return
-
Choose Your Return Method:
- Consider returning in-store for fastest processing.
- If mailing, be prepared to cover return shipping costs for standard returns.
-
Package Your Item:
- Ensure the item is in its original condition.
- Include all original packaging and accessories.
-
Include Return Documentation:
- For mailed returns, include your order number and reason for return.
- Consider adding tracking to your package for your own records.
60-Day Return Policy
Our standard return policy allows returns within 60 days of purchase. Some items may have different return conditions. Check your product's specific return policy if you're unsure.
Troubleshooting and Additional Information
- Refund Delay: If it's been more than 10 business days since your return was processed and you haven't received your refund, please contact our customer service team.
- Missing Credit Note: For in-store returns, if you don't see a credit note in your MyPOWER account within 24 hours, please visit the store where you made the return or contact customer service.
- Return Shipping Costs: Remember, for standard returns within the 60-day policy, you are responsible for return shipping costs when mailing items back.
- Special Cases: If your return is due to a defective product or our error, different policies may apply. Contact customer service for guidance in these situations.
If you have any questions about your return status or the return process, don't hesitate to reach out to our customer service team. We're here to help ensure a smooth and satisfactory return experience.
Frequently Asked Questions
Processing time varies by return method. In-store returns are processed immediately. Mailed returns typically take 4-7 business days to process, including shipping and handling time. After processing, refunds take an additional 3-10 business days, depending on your payment method.
For in-store returns, check your MyPOWER account. Log in and navigate to the "Returns" or "Order History" section. You should see a credit note for your returned item immediately after the return is processed in-store.
We don't provide real-time tracking for mailed returns. For status updates on mailed returns, please contact our customer service team via chat, phone, or email. Have your order number ready when you inquire.
Refund times vary by payment method. For bank and credit cards, it typically takes 3-7 business days. Vipps refunds can take up to 10 business days. These times are counted from when the return is processed, not from when you send the item.
If it's been more than 10 business days since your return was processed and you haven't received your refund, please contact our customer service team. We'll investigate and resolve the issue promptly. Be sure to have your order number ready when you reach out.
For standard returns within our 60-day return policy, customers are responsible for return shipping costs when mailing items back. If you're returning due to a defective product or our error, different policies may apply. Contact customer service for guidance in these situations.