Booking Return Pickup for Large Items

Quick overview

Contact POWER customer service or visit a store to schedule a return pickup for large items like TVs or appliances within 30 days of purchase. Additional fees apply for this service.

Need to return a large item like a TV or appliance? No problem! We understand that transporting big items can be challenging. That's why we offer a convenient pickup service right from your home. Here's a simple guide to help you book this service and prepare for the return process.

Our 30-Day Return Policy

At POWER, we're confident in our products and want you to be satisfied with your purchase. That's why we offer a generous 30-day return policy.

Remember

You have 30 days from the date of purchase to return your item. Make sure to book your return pickup within this timeframe.

Return Pickup Service for Large Items

We understand that returning large items like TVs or white goods can be challenging. That's why we offer a convenient return pickup service right from your home. Here's what you need to know:

1. Eligibility

• This service is available for large items such as:
  • Televisions
  • Refrigerators
  • Washing machines
  • Other white goods
• The item must be within the 30-day return period

2. Booking the Service

1. Contact POWER:
   • Call our customer service
   • Use our live chat on the POWER website
   • Or visit your local POWER store
2. Provide Details:
   • Your order number
   • The item you want to return
   • Reason for return (optional, but helpful)
3. Schedule the Pickup:
   • Select a convenient date and time
   • Confirm your current address

3. Pricing

The return pickup service comes with additional charges:

• A fee for transportation
• A fee for the pickup service itself

The total cost may vary depending on your location and the size of the item. Our customer service representatives will provide you with a precise quote when you book the service.

Cost-Saving Tip

If you're able to return the item to a POWER store yourself, you can do so free of charge at any of our locations.

4. Preparing for Pickup

To ensure a smooth pickup process:

• Unplug the item and remove any contents (for appliances)
• If possible, pack the item in its original packaging
• Clear a path for easy removal of the item
• Be present or have someone over 18 years old available at the scheduled pickup time

5. Refund Process

Once we receive the returned item:

• For card payments: The refund will typically be processed to the original payment card
• For gift card purchases: You'll receive a new POWER gift card for the refund amount
• If you need the refund processed differently, discuss options with our customer service

Please Note

Refunds may take 10-14 business days to appear in your account, depending on your bank's processing times.

Alternative: In-Store Returns

If you're able to transport the item yourself, remember that you can return it to any POWER store free of charge. This option is available for all items, regardless of size, within the 30-day return period.

Frequently Asked Questions

How long do I have to return an item?

You have 30 days from the date of purchase to return or exchange an item. Make sure to book your return pickup within this timeframe.

How do I prepare my item for pickup?

Unplug the item and remove any contents (for appliances). If possible, pack it in its original packaging. Clear a path for easy removal and be present or have someone available at the scheduled pickup time.

Can I return the item to a store instead of scheduling a pickup?

Yes, you can return items to any POWER store free of charge if you're able to transport the item yourself. This option is available for all items, regardless of size, within the 30-day return period.

What if I'm not available during the scheduled pickup time?

It's important that you or someone you trust is present during the scheduled pickup time. If you need to reschedule, please contact our customer service as soon as possible to arrange a new pickup time.