- Try troubleshooting using the user manual or manufacturer's website
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Prepare your device:
- Find your receipt
- Back up your data (for devices that store personal information)
- Remove accessories
- Clean the device
- Bring the device to a POWER store
- Be prepared that the process may take up to 3 weeks for devices sent to service partners
Kitchen appliance won't start? Coffee maker making strange noises, or is your iron on strike? Don't worry! This guide will walk you through the process of getting your small appliances back up and running.
Note: This guide applies to small appliances. For TVs or large appliances (refrigerators, washing machines, dishwashers, etc.), please see our specific guides for these products.
Before Requesting Service
Before bringing your product in for service, try these steps:
- Check the user manual: Many problems can be easily resolved by consulting the product's user manual.
- Visit the manufacturer's website: Look for troubleshooting guides or frequently asked questions that might address your issue. You can find a list of our suppliers here.
- Nespresso machines: For Nespresso machines, please contact Nespresso directly for support.
Understanding Your Rights
Most small appliances come with a 2-year warranty. Here's what you need to know:
- The warranty covers defects that the consumer is not responsible for.
- This includes manufacturing defects that were present when the item was purchased and later cause a product defect.
- Damage caused by external factors (e.g., impact damage, liquid damage, or normal wear and tear) is not covered by the warranty.
Note: If your product has been damaged due to external factors, you may need to pay for a preliminary inspection and possibly for repairs.
Preparing Your Device for Service
If you've tried the above steps and still need help, follow these steps to prepare your device for service:
- Find your receipt: You must bring your receipt when dropping off the product.
-
Back up your data: If your device stores personal data (such
as phones or tablets), make sure to back up:
- Files and documents
- Contacts
- Photos and videos
- Apps and games
Important: Your device may be reset to factory settings during repair, which could potentially delete all data. If you don't back up paid services, you risk having to purchase them again.
- Remove accessories: Remove all detachable accessories or parts that aren't essential for the device's function.
- Clean the device: Give your device a gentle cleaning to remove dirt or debris.
- Note down the problem: Write a clear description of the issue you're experiencing with the device.
Requesting Service
- Visit your nearest POWER store: Bring your device and receipt to any POWER store.
-
Service options:
- Some products can be repaired in-store by our POWER technicians.
- Others may be sent to our service partner. This process can take up to 3 weeks.
- If you can't be without your product during this period, ask about the possibility of a loan device when you're in the store.
What to Expect
- Our team will assess your device and provide an estimated timeframe for repair.
- For products sent to our service partner, it may take up to 3 weeks before you have your product back.
- You'll be contacted when your device is ready for collection.
- If any issues arise during the repair process, we'll keep you informed.
Additional Information
- Impact or bending damage can cause internal damage that isn't immediately visible. These don't necessarily lead to malfunction exactly where the damage occurred, and they can develop over time after the incident.
- If you're unsure about anything, don't hesitate to visit one of our stores. Our staff will be happy to help you.
Frequently Asked Questions
This guide covers small appliances and electronics. For larger items like TVs or white goods (refrigerators, washing machines, dishwashers, etc.), please see our specific guides for these products.
Service time can vary depending on the problem and whether we need to send the product to our service partner. For products sent to our service partner, it may take up to 3 weeks before you have your product back.
Yes, please bring your product and the original receipt. If you can't find your receipt, you can request a copy from our website.
When you're in the store, ask about the possibility of a loan device. We may be able to offer you a temporary replacement while your product is being repaired.
Yes, it's important to back up all personal data (files, documents, contacts, photos, videos, apps, and games) before submitting these devices. Your device may be reset to factory settings during repair, which could potentially delete all data.
The warranty covers manufacturing defects that were present when the item was purchased and later cause a product defect. It doesn't cover damage caused by external factors such as impacts, liquid damage, or normal wear and tear.
Most small appliances come with a 2-year warranty, unless otherwise specified by the manufacturer.
Damage caused by external factors (e.g., impact damage, liquid damage) is not covered by the warranty. In these cases, you may need to pay for a preliminary inspection and potentially for repairs.
For mobile phones and tablets, you can register for service online via our website. For other small appliances, please bring the product to one of our stores.
For Nespresso machines, please contact Nespresso directly for support. They have a specialized service process for their products.