Stock availability may sometimes differ from what's shown online. This guide will help you understand how we manage inventory and what to expect with your order.
Order Confirmation
When you place an order on www.power.dk, you'll automatically receive an email listing the products you've ordered. This email is simply an electronic receipt confirming that we've received your order. At this stage, no legally binding agreement has been formed between you and POWER.
Please ensure all information in the receipt is correct.
Click & Collect Orders
For Click & Collect services:
- If your item is in stock, We'll notify you as soon as your order is ready for pickup.. If your item isn't in stock, your order will be delivered from our central warehouse to the store within 2-5 days
- Store staff will inform you via SMS about any stock shortages
Important:
You may receive an automatic collection notification even after being informed of stock issues. Please disregard this automated message.
Stock Availability
When you see "Not in online stock," this means:
- The item cannot be delivered to your home
- It may be available for collection in select stores
- We cannot predict future stock availability
How We Handle Stock Issues
- We'll send you immediate notification
- Our customer service team will help you find alternative products
- Visit our stores for personal assistance with alternatives
Important:
In some cases, we need to contact you, for example, due to logistical reasons, system errors, or similar issues. In these instances, we'll call you and attempt to reach you via email and SMS. Please ensure your email and phone number are always correct. Please note that if we cannot reach you within 21 days from our first attempt to contact you, your purchase will be cancelled.
For all stock-related questions or concerns, please contact our customer service team or visit your nearest store for assistance.
Frequently Asked Questions
Contact customer service if your order from the main warehouse remains in "processing" status for more than 24 hours.
We'll notify you as soon as your order is ready for pickup.
Please disregard the automatic collection notification if you've already been informed about stock issues, as this message may not reflect your order's current status.