Requesting a Price Match

Quick overview

Submit your price match request within 30 days of purchase with proof of a lower price from an approved competitor. We'll refund the difference if your request meets our criteria.

Found a better price after shopping with us? No worries! Our 30-day price guarantee ensures you always get the best price. Here's how to request a price match and what you need to know about the process.

1. Price Match Conditions

• Timeframe: Within 30 days of purchase
• Applies to identical products sold by approved competitors in Denmark
• Product must be in stock and available for purchase at the competitor
• Does not apply to queue offers, limited quantity deals, opening offers, outlet products, or membership offers

Elgiganten	Bilka
Punkt1	Skousen
El-salg/Euronics	Expert
WhiteAway	Hifi Klubben
Føtex	Humac

2. How to Request a Price Match

1. Gather the following information:
   • Your order number
   • Photo documentation of the lower price, including offer details and current date
   • Your account and registration number used to send the money back to your account
2. Visit your local POWER store or contact our customer service
3. Present your information and request a price match

Stock Status Documentation

When documenting the lower price, your photo must show that the item is in stock and whether it's a limited quantity offer, as shown in the example below:

This ensures that the item is available for purchase at the competitor at the time of your price request.

3. Processing Your Request

• Our team reviews your submission
• If approved, you'll receive the price difference
• Refund time may vary depending on volume and chosen refund method

Tip

For the fastest service, gather all necessary information before contacting us. This ensures we can process your request efficiently.

4. Price Match Exceptions

Our price guarantee typically does not apply to:

• Queue offers or limited quantity deals
• Opening offers
• Outlet products
• Sales or clearance sales
• Special orders or custom-made items
• Competitors' exclusive or membership offers
• Products not in stock at the competitor
• Pricing errors or typos

Important

Make sure the competitor has the item in stock and available for purchase when you request a price match, and take a photo of it in case it changes before we process your request. Terms may vary, so check with your local store for specific details.

5. Price Match Before Purchase

If you haven't made a purchase yet but have found a lower price elsewhere:

• Visit your nearest POWER store and speak with a sales representative
• Or contact our online chat for assistance

Frequently Asked Questions

How long do I have to request a price match after my purchase?

You have 30 days from the purchase date to request a price match. Make sure to submit your request within this period to be eligible for the refund.

What documentation do I need to provide for a price match?

You need to provide photo documentation of the lower price, including offer details and current date. The documentation must also show that the item is in stock at the competitor. Have your order number ready as well as your bank account details for the refund.

How long does it take to receive a refund for a price match?

Refund times may vary depending on your location and the refund method. Visit your local store or contact customer service for specific timeframes. We strive to process all refunds as quickly as possible once your price match request is approved.

What types of offers are not covered by price match?

Price match does not apply to queue offers, limited quantity deals, opening offers, outlet products, membership offers, or items that the competitor does not have in stock. It also does not apply to pricing errors or typos.