How to Prepare Your PC for Service: Step-by-Step Guide

Quick overview

1. Check your warranty: Computers usually have 1-3 years warranty depending on the manufacturer.
2. Back up your data: We may need to replace your hard drive or reinstall your system.
3. Update software: Ensure all software is up-to-date and run a virus scan.
4. Gather items: Bring your PC, necessary accessories, and receipt to the store.
5. Expect processing time: Our average service time is 10-15 business days.

Is your computer playing tricks? Whether it's a startup issue, a blue screen, or another problem, we're here to help. This guide will walk you through preparing your PC for service, ensuring a smooth and efficient process. This guide will advise you on how to 

Understanding Your Warranty

• Computers and the accessories supplied with them usually have 1-3 years warranty depending on the manufacturer.
• Operating errors and software issues are not covered under warranty.

Before Seeking Service

1. Contact our customer service or the manufacturer's support

• Through our customer service, we can direct you to the manufacturer's support based on the fault description
  
• The manufacturer can guide you and assess whether your product needs professional maintenance
• This step can solve problems without having to send the computer to a service shop

Preparing the computer for service

1. Verify the problem

• Make sure the problem is not due to user error or software problems
• These types of problems are not covered by the warranty, in which case maintenance is at your own expense
  

2. Back Up Your Data

The service procedure may require hard drive replacement or factory reset, which may result in data loss. The warranty does not cover lost files or images.

• Save important files, photos and documents to an external drive or cloud storage service
  
• If you need help, we offer a data transfer service for an additional fee when you bring your computer to us
  

3. Update Your Software

• Make sure all software, especially your computer's operating system, is up to date
• Run a comprehensive virus scan (We recommend F-secure, which you can also get from us)
• If the problem is caused by the software, updating this can solve the problem If the problem is not solved by updating or other self-directed measures, you can send your device to us for maintenance

4. Gather The Necessary Supplies

• Your computer and its power cord
  
• Any relevant accessories (e.g. external keyboard or mouse if related to the problem)
  
• Your original purchase receipt or a copy of your receipt

Bringing Your Computer in for Service

1. Visit any of our store locations during opening hours. You can check the opening hours on our website in the Stores section.
2. Bring your computer and all essential accessories.
   
3. Our staff assesses the issue and opens a service case, after which your device is delivered to the service shop.
   
4. If necessary, you can inquire about the possibility of a loan device in our store.
   

Service Process and Expectations

• Our average service time is 10-15 business days, depending on the problem and the parts needed
  
• Most of the products are sent to a service center authorized by the manufacturer
  
• We will contact you when the maintenance is complete and your computer is ready for pickup
  

Additional Information

• For larger items like TVs or white goods, we have a separate service process
• If you need more information or assistance, visit us in-store or contact our customer service

Frequently Asked Questions

What is covered under my PC's warranty?

The warranty covers material and manufacturing defects of the device. However, problems caused by operating errors or software problems are not covered by the warranty, and maintenance of these is at your own expense. The warranty period for computers and the accessories supplied with them varies, depending on the manufacturer, most commonly between 1-3 years.

How long will the service take?

Our average service time is 10-15 business days, depending on the problem and the parts needed.

Do I need to back up my data before bringing in my computer?

Yes, it is very important to back up your data before servicing. We may need to replace your hard drive or reinstall your system, which may result in data loss. The warranty does not cover lost files or images. You are responsible for backing up your data yourself, but we also offer a data transfer service for an additional fee.

What should I bring with my computer for service?

Bring your computer, its power cord, any relevant accessories (such as an external keyboard or mouse if they are related to the problem) and the original purchase receipt or a copy of it.

Can I get a loaner computer while mine is being serviced?

You can confirm the possibility of a loan device while shopping in the store.

Where will my computer be serviced?

Depending on the nature of the defect, the product will be serviced in the store or sent to a service center authorized by the manufacturer.