How to Request Service for Your Small Electronics

Quick overview

Follow these steps when requesting service for your small electronics at POWER:

• Try to solve the problem using the manual or manufacturer's instructions
• Prepare your device:
  • Find your receipt
  • Back up your data (for devices that store personal information)
  • Remove accessories
  • Clean the device
• Bring your device to a POWER store

Note: This guide applies to small electronics, such as vacuum cleaners, small kitchen appliances, smart devices, computers, and other small electronic household devices.

Having problems with your small electronic devices? Whether it's a small kitchen appliance that won't start, a coffee maker making strange noises, or an iron that's not working, we're here to help. This guide will walk you through the step-by-step process of requesting service for your small electronics at POWER. We'll cover everything from initial troubleshooting to what to expect when you bring your device to our store. By following this guide, you'll get your device repaired and back in working order as quickly as possible.

Note:

If you need service for larger devices, such as televisions or home appliances (refrigerators, washing machines, etc.), please see the separate instructions for those.

Before requesting service

Before bringing your product in for service, try these steps:

1. Check the user manual: Many problems can be easily resolved by consulting the product's user manual.
2. Visit the manufacturer's website: Look for troubleshooting guides or FAQs that might address your issue. You can find a list of our suppliers here.

Understanding the warranty

The warranty period for small devices is typically 1-5 years depending on the manufacturer. Here's what you need to know:

• The warranty covers material and manufacturing defects that existed at the time of purchase and later cause a malfunction in the product.
• Damage caused by external factors (e.g., impact damage, moisture damage, or normal wear and tear) or user errors are not covered by the warranty.

Note:

If your product has been damaged due to external factors or the fault can be considered to have been caused by user error, you may have to pay for the initial inspection and possibly the repair.

Preparing your device for service

If you've tried the steps above and still need assistance, follow these instructions to prepare your device for service:

1. Find your receipt: If the original purchase receipt is not available, please contact our customer service. We'll help you find the purchase receipt for the service.
2. Back up your data: If your device stores personal information (such as phones or tablets), remember to back up all important data, such as files, documents, and photos.

   Important:

   Your device may be restored to factory settings during service, which can delete all data. If you don't back up paid services, you may need to purchase them again.

3. Remove accessories: Detach all removable accessories or parts that aren't essential for the device's operation.
4. Clean the device: Gently clean your device to remove dirt or debris.
5. Describe the problem as accurately as possible: Think in advance about the situations in which the fault occurs, so you can describe it accurately to the store staff..

Requesting service

1. Visit your nearest POWER store: Bring your device to any POWER store.
2. Service options:
   • Most devices are sent to the manufacturer's authorized service center
   • You can inquire about the possibility of a loaner device when visiting the store

What to expect

• The store's service representative will check your product and diagnose the issue. If the problem cannot be resolved in the store, your product will be sent to a service center.
• Our average service time is 10-15 business days. The service time depends on the device's fault and any spare parts that may be required to fix it.
• You can track the progress of your service case using the service reference you received from the store.
• We will notify you when your product's service is completed and ready for pickup or delivery to you.
• If problems arise during the service process, we will keep you updated.

Additional information

• External damage (such as impacts) can cause internal problems that don't immediately affect the device's operation.
• If you have any questions regarding your device's operation, you can visit our store. At the store, we can help you with your product.

Frequently asked questions

What types of products does this service guide cover?

This guide covers small electronics and appliances. For larger devices, such as televisions or home appliances (refrigerators, washing machines, dishwashers, etc.), please see the separate instructions for those.

How long does the service process usually take?

Our average service time is 10-15 business days. The service time depends on the device's fault and any spare parts that may be required to fix it.

Do I need to bring anything with me when I come to the store for service?

Yes, bring your device and any necessary accessories, as well as the purchase receipt. If you can't find your receipt, you can request a copy from our customer service.

What if I can't be without my product during the repair time?

You can inquire about the possibility of a loaner device when visiting our store.

Is there anything special I need to do for devices that store personal information, like phones or tablets?

Yes, it's important to back up all your personal data (files, documents, contacts, photos, videos, applications, and games) before bringing these devices in for service. Your device may be restored to factory settings during repair, which can delete all data.

What does the warranty cover?

The warranty covers material and manufacturing defects that existed at the time of purchase and later cause a malfunction in the product. Damage caused by external factors (e.g., impact damage, moisture damage, or normal wear and tear) or user errors are not covered by the warranty.

How long is the warranty period for small electronics?

The warranty period for small devices is typically 1-5 years depending on the manufacturer. You can check the warranty period on your receipt or by contacting our customer service.

Can someone else bring the product for service on my behalf?

Yes, another person can bring the product to the store for service. However, they must have the purchase receipt with them, as we cannot release product purchase information to another person for data security reasons.

What do I need to bring when picking up the product from service?

You will need to bring your ID and the service reference number or the text message containing it. Another person can also pick up the product from service; they must bring their own photo ID and the service reference number. At the store, we will also call the phone number marked on the service reference to confirm the person can pick up the product.