Quick Overview
POWER Premium Support offers comprehensive device installation, security, and ongoing technical support for mobile phones (12–36 months) and tablets (12–60 months).
Enjoy peace of mind with our Premium Support agreement, providing extensive protection and assistance for your mobile devices.
Duration Options
- Mobile Phones: 12, 24, or 36 months
- Tablets: 12, 24, 36, 48, or 60 months
Coverage of Premium Support
1. Initial Installation and Security
- Complete device setup with the latest updates
- F-Secure Total security package (12-month subscription for 5 devices)
- Email and user account configuration
- Data transfer from your previous device
- Installation of purchased accessories
2. Ongoing Support Services
- Unlimited in-store support during the agreement period
- Two annual health checks to assess performance
- Tryg ID theft insurance, including protection for online purchases
- POWER RemoteFix service for remote assistance
3. In-Store Support Services
Our trained technicians can assist you with:
- Virus and malware scans
- Performance optimization (Android devices)
- Software updates
- App updates
- Device diagnostics
- Data backup services
4. Remote Support (POWER RemoteFix)
Get assistance anywhere with an internet connection for:
- Product education
- Troubleshooting
- Device installation
- Software installation
- Technical support via video call
Pricing
Support Agreement for Mobile Phones
- 12 months: 1 499 SEK
- 24 months: 1 799 SEK
- 36 months: 2 199 SEK
Support Agreement for Tablets
- 12 months: 1 499 SEK
- 24 months: 1 799 SEK
- 36 months: 2 099 SEK
- 48 months: 2 499 SEK
- 60 months: 2 799 SEK
Important Information:
- Agreements can only be purchased in physical POWER stores
- Each agreement covers one device
- The F-Secure Total subscription includes protection for up to 5 devices
- Remote support requires an internet connection
- ID theft insurance through Tryg-Hansa includes coverage for fraud during online purchases
Visit your local POWER store or contact our support team via chat or phone for more information about our support services.
Where can I purchase a Premium Support agreement?
Premium Support agreements and the get started services are exclusively available for purchase in physical POWER stores not in the online shop.
How many devices does the F-Secure Total subscription cover?
The F-Secure Total subscription included in your Premium Support agreement provides protection for up to 5 devices for 12 months.