At POWER, we're committed to ensuring you have the best possible experience with your technology and appliances. Our in-store support counters are staffed with knowledgeable experts ready to assist you with various services. Whether you've just purchased a new device or need help with an existing one, we're here to help.
What We Can Help With
New Product Setup
- TV calibration and setup
- Computer setup
- Mobile phone setup
- Tablet setup
- Smart home device configuration
- Gaming console setup
Troubleshooting Existing Devices
- TV issues
- Computer problems
- Mobile phone troubleshooting
- Tablet troubleshooting
- Smart home device issues
- Gaming console problems
Software and Updates
- Software installation
- System updates
- App setup on smart devices
- Operating system upgrades
- Driver updates
Product Advice and Training
- Usage tips for new devices
- Guidance on product features
- Recommendations for accessories
- Personalized device tutorials
Service Plans and Protection
- POWER trygghetsavtal
- POWER trygghetsavtal with AppleCare Services
- F-Secure security solutions
- Extended warranty options
Exchange of CO2 Cartridges
- Cartridges available: SodaStream Quick Connect 60L & Alcojet gas 60 ml
- Exchange: Trade in an empty cylinder for a refilled one for 79 SEK
- Drop-off: Done at the store checkout
Other Services
- Data transfer (e.g., PCmover for computers)
- Remote support options (POWER RemoteFIX)
- Advice on financing options
- Assistance with warranty claims
- Battery replacement services
- Screen protector installation
Preparing for Your Visit
To ensure the most efficient support experience, please:
- Bring your device and any relevant accessories
- Bring your proof of purchase if applicable
- List any error messages you've encountered
- Note down the steps to reproduce the issue
- Backup your data before your visit if possible
- Bring any necessary login information
Before Your Visit
To get the most out of your support session, please bring your device, any relevant accessories, and your proof of purchase if necessary. For products like TVs over 40" and domestic appliances, it is recommended to contact the manufacturer directly. You can find their contact information here.
What to Expect
When you visit a POWER Support counter:
- Explain your issue or request to our support staff.
- Our expert will assess your needs and provide guidance or hands-on assistance.
- For complex issues, we may need to keep your device for further diagnosis or repair.
- We'll explain any costs associated with services before proceeding.
- Our team will guide you through any necessary steps or provide clear instructions for self-help.
Remote Support Option: POWER RemoteFIX
If you can't visit a store, POWER RemoteFIX offers convenient remote assistance:
- Get help with your PC, Mac, tablet, or mobile device from home.
- Our technicians can assist via screen sharing or video call.
- Ideal for software issues, setup help, and general guidance.
- Available during extended hours for your convenience.
- Secure connection ensures your privacy and data protection.
To use POWER RemoteFIX:
- Book a session via the website under POWER support to book a RemoteFIX session.
- You'll receive instructions on how to connect with our technician.
- Grant permission for screen sharing when prompted.
- Our expert will guide you through the troubleshooting or setup process.
Remote Support Security
When using RemoteFIX, you always maintain control. You can end the session at any time, and we cannot access your device without your permission. All sessions are encrypted for your security.
TV Calibration and Setup Service
Our professional TV calibration service ensures you get the best possible picture quality:
- Expert color calibration for accurate, true-to-life images
- Optimization for different viewing environments
- Setup of smart TV features and streaming apps
- Guidance on optimal TV settings for various content types
- Available for both new and existing TVs
Frequently Asked Questions
Some services may incur charges, while others are complimentary. Our staff will inform you of any potential costs before proceeding with any service. Many basic troubleshooting and advice services are offered free of charge.
The duration varies depending on the service. Simple queries might take 15-30 minutes, while more complex issues or setups could take an hour or more. Our staff will provide time estimates for your specific needs.
We offer data backup services for an additional fee. However, we always recommend that customers regularly back up their important data. For certain repairs or services, we may require you to backup your data beforehand as a precaution.