- What: Online technical support for PC, Mac, tablet or mobile
- How: Remote access or video guidance from our expert technicians
- Where: From your home, office, or anywhere with an internet connection
- Services: Troubleshooting, installation, software installation and product training
- Tools: AnyDesk software for remote access (when needed)
- Security: Secure connection, user-controlled access, session ends after problem resolution
- Price: 299 SEK per half hour (free with Support Agreement)
What is RemoteFIX and how can it help you?
RemoteFIX is our innovative online support service, designed to solve your technical problems quickly and efficiently. Whether you're at home, at work, or at school, our expert technicians can help you with problems on your PC, Mac, tablet or mobile phone. All you need is an internet connection!
Why choose RemoteFIX?
- Convenience: No need to visit a physical store - get help right where you are.
- Speed: Many problems can be solved during a single session, saving you time and hassle.
- Expertise: Our trained technicians can handle a wide spectrum of technical problems.
- Flexibility: We can help via screen sharing, remote control, or video call, depending on your needs and your device.
How RemoteFIX works
- Contact us: Reach out via chat or phone to describe your problem.
- Assessment: We determine if RemoteFIX is the best solution for your problem.
- Remote access: If needed, we will - with your permission - use AnyDesk software to view your screen or control your device.
- Problem solving: Our technician will work to resolve your issue.
- Video assistance: For smartphones or when remote access isn't possible, we can guide you through problem-solving via video call.
- Follow-up: We ensure your problem is resolved and provide any additional information.
Is RemoteFIX secure?
We take your privacy and security seriously. Here's how we ensure a safe RemoteFIX experience:
- You have full control throughout the session and can see everything happening on your screen.
- You can disconnect from the remote session at any time by clicking "disconnect" or closing the AnyDesk program.
- When your problem is solved, the remote connection ends and cannot be resumed without your explicit permission.
- We use AnyDesk, a secure and reliable remote access software, for our RemoteFIX sessions.
RemoteFIX pricing
- Each RemoteFIX session costs 299 SEK per half hour.
- If you have a Support Agreement, your session is free.
- The AnyDesk program should be installed before the session starts to maximize the time available for problem-solving.
How to get started with RemoteFIX
- Visit our website here to register for RemoteFIX.
- Once registered, you can book a session or request immediate assistance.
- If you're unsure whether we can help, contact our support team via chat or phone - we'll do our best to assist you!
- Be prepared to explain your problem so we can determine the best approach to solve it.
- If needed, we'll guide you through installing AnyDesk or starting a video call.
With RemoteFIX, expert technical support is just a click away. Register now and experience the convenience of professional, remote technical assistance!
Frequently Asked Questions
RemoteFIX is our online support service that helps you solve problems with your PC, Mac, tablet or mobile phone remotely. Our expert technicians can assist you from your home, office, or anywhere with an internet connection.
RemoteFIX can help with a wide spectrum of problems, including:
- Product training
- Troubleshooting and problem-solving
- Device installation
- Software installation
- General technical support questions
To prepare for a RemoteFIX session:
- Ensure you have a stable internet connection.
- Download AnyDesk to your device before the session.
- Make sure your device is charged and ready to use.
- Be prepared to provide the technician with all relevant information about your problem.
Yes, you can use RemoteFIX on iOS devices. Download AnyDesk from the App Store and have your ID/code number ready when the session begins.
If you can't install AnyDesk, don't worry. We can still help you through a video call and guide you step by step through the problem-solving process.
Yes, it is possible to purchase Support Agreements online. This is a service that is included in the additional service "POWER Säkerhetspaket".
There is no fixed time limit for RemoteFIX sessions. The duration depends on the complexity of your problem.