Wondering about the status of your return? We will guide you through the process of checking your return status, whether you dropped it off in-store or sent it by mail.
Understanding your return options
At POWER, we offer two convenient methods for returns: in-store and via mail. Each method has its own process and timeframe for checking the return status.
In-store returns
Returning items to our physical stores is the fastest way to complete your return.
- Immediate processing: Your return is handled on-site.
- Credit note: You receive a credit note immediately, which will be visible in your MYPOWER account.
- No shipping costs: You do not need to worry about return shipping.
Returns by mail
If you choose to return via mail, please be aware that the process takes longer and involves some extra steps:
- Delivery time: Expect 3-5 business days for the return to reach our facility.
- Handling time: Our return department needs 1-3 business days to receive and register your return.
- Shipping costs: For standard returns within our 60-day right of return, you do not need to pay for return shipping.
Checking your return status
For in-store returns
- Log in to your MYPOWER account.
- Go to the "Returns" or "Order History" section.
- Look for a credit note for the returned item. This should appear immediately after your in-store return.
For mail returns
- Allow sufficient time for the return to reach our facility and be processed (usually 3-8 business days).
- Follow the return via the carrier's website using the tracking number written on the return shipping label.
- Have your order number and the date you sent the return ready when inquiring about the status.
Understanding refund processing times
Once your return has been processed, the refund time depends on your original payment method:
- Debit and credit cards: 2-5 business days
- Invoice: 2-5 business days
The total time from when you return the item until you receive your refund can be:
- For in-store returns: 2-5 business days
- For mail returns: 3-8 business days (including shipping and handling time)
Preparing your return
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Choose a return method:
- Consider in-store returns for the fastest processing.
- If sending by mail, be prepared for a slightly longer handling time.
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Pack the item:
- Ensure the item is in its original condition.
- Include all original packaging and accessories.
- For mail returns, you need to print and attach the return shipping label to the package and ensure the product is securely packed for shipping.
Our standard return policy allows returns within 60 days of purchase. Some items may have different return conditions. Check the product's specific return policy if you are unsure.
Troubleshooting and additional information
- Delayed refund: If more than 14 business days have passed since your return was processed and you have not received your refund, please contact our customer service team.
- Missing credit note: For in-store returns, if you do not see a credit note in your MYPOWER account within 24 hours, visit the store where you made the return or contact customer service.
- Return shipping: Remember that for standard returns within the 60-day policy, you are responsible for return shipping when sending items back via mail.
- Special cases: If your return is due to a defective product or our mistake, other policies may apply. Contact customer service for guidance in these situations.
If you have any questions about your return status or the return process, do not hesitate to contact our customer service team. We are here to help ensure a smooth return experience.
Frequently asked questions
Processing time varies by return method. In-store returns are processed immediately. Mail returns usually take 3-8 business days to process, including shipping and handling time. After processing, refunds take an additional 2-5 business days, depending on your payment method.
For in-store returns, check your MYPOWER account. Log in and go to the "Returns" or "Order History" section. You should see a credit note for the returned item immediately after the return has been processed in-store.
We do not offer real-time tracking for mail returns within our system. For status updates on mail returns, please contact our customer service team via chat, phone, or email. Have your order number ready when you inquire.
Refund times vary by payment method. For debit and credit cards, it usually takes 2-5 business days. These times are calculated from when the return has been processed, not from when you send the item.
If it has been more than 10 business days since your return was processed and you have not received your refund, please contact our customer service team. We will investigate and resolve the matter quickly. Ensure you have your order number ready.
No, there are no extra fees for returns within our 60-day right of return when items are sent back via mail or pickup. However, the original delivery cost is not refunded for returns under the right of return as it is considered a completed service.