At POWER, we are dedicated to ensuring you get the best possible experience with your technology and appliances. Our in-store support counters are staffed with knowledgeable experts ready to assist you with various services. Whether you've just purchased a new device or need help with an existing one, we're here to help.
What we can help with
1. Setting up new products
- TV calibration and setup
- Computer setup
- Mobile phone setup
- Tablet setup
- Smart home device configuration
- Gaming console setup
2. Troubleshooting existing devices
- TV issues
- Computer problems
- Mobile phone troubleshooting
- Tablet troubleshooting
- Smart home device issues
- Gaming console problems
3. Software and updates
- Software installation
- System updates
- App setup on smart devices
- Operating system upgrades
- Driver updates
4. Service agreements and protection
- POWER insurance
- POWER insurance with AppleCare Services
- F-Secure security solutions
- Extended warranty options
5. Other services
- Data transfer (e.g., PCmover for computers)
- Remote support options (POWER RemoteFIX)
- Financing advice
- Warranty claim assistance
- Battery replacement
- Screen protector installation
Preparing for your visit
To ensure the most efficient support experience, please:
- Bring your device and relevant accessories
- Bring your proof of purchase, if relevant
- Note any error messages you've encountered
- Write down the steps to recreate the problem
- Back up your data before your visit, if possible
- Bring necessary login information
Before your visit
To get the most out of your support session, please bring your device, any relevant accessories, and your proof of purchase if necessary. For products like TVs over 40" and domestic appliances, it is recommended to contact the manufacturer directly. You can find their contact information here.
What to expect
When you visit a POWER support counter:
- Explain your problem or request to our support staff.
- Our expert will assess your needs and provide guidance or practical assistance.
- For complex issues, we may need to keep your device for further diagnosis or repair.
- We explain any costs associated with services before proceeding.
- Our team will guide you through necessary steps or provide clear self-help instructions.
Remote support option: POWER RemoteFIX
If you can't visit a store, POWER RemoteFIX offers convenient remote support:
- Get help with your PC, Mac, tablet, or mobile device from home.
- Our technicians can assist via screen sharing or video call.
- Ideal for software issues, setup help, and general guidance.
- Available during extended hours for your convenience.
- Secure connection ensures your privacy and data protection.
How to use POWER RemoteFIX:
- Contact our support team to schedule a RemoteFIX session.
- You'll receive instructions on how to connect with our technician.
- Grant screen sharing permission when prompted.
- Our expert will guide you through the troubleshooting or setup process.
Remote support security
When using RemoteFIX, you're always in control. You can end the session at any time, and we cannot access your device without your permission. All sessions are encrypted for your security.
TV calibration and setup service
Our professional TV calibration service ensures you get the best possible picture quality:
- Expert color calibration for accurate, true-to-life pictures
- Optimization for different viewing environments
- Smart TV feature and streaming service setup
- Guidance on optimal TV settings for different content types
- Available for both new and existing TVs
Frequently Asked Questions
Some services may incur fees, while others are free. Our staff will inform you about any potential costs before proceeding with any service. Many basic troubleshooting and advisory services are offered free of charge.
Yes, we offer support for products regardless of where they were purchased. However, some services may be limited for non-POWER products, and additional fees may apply in some cases.
Duration varies depending on the service. Simple requests can take 15-30 minutes, while more complex issues or setups might take an hour or more. Our staff will provide time estimates for your specific needs.
We offer data backup services for an additional fee. However, we always recommend that customers regularly back up their important data. For certain repairs or services, we may require you to back up your data in advance as a precaution.
Yes, POWER offers specialized support services for business and education customers. This includes setup of multiple devices, customized software installations, and ongoing technical support. Please contact our business services department for more information.
A service at the support department can take anywhere from one hour to several business days, depending on the type of service, their workload, and the number of devices in the queue. Unfortunately, customer service cannot provide an estimate for when your device will be ready, but the store will contact you via SMS or email as soon as it is available for pickup.