While POWER offers a 30-day return policy on most of its products, there are exceptions to ensure products maintain their safety, hygiene, and quality standards
Exceptions to the Return Policy
Products not covered by the 30-day return policy:
- Products ordered/customized according to personal specifications
- All Apple products
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Hygiene products with opened packaging, such as:
- Shavers, epilators, lady shavers, toothbrushes, trimmers, interdental cleaners
- Hair styling products, e.g., straighteners, hot air brushes, hair dryers (if the product has not been in direct contact with hair, the product's condition will be checked in-store)
- In-ear devices such as headphones and thermometers
- VR headsets, smart rings
- A smartwatch, fitness band, or sports band purchased in-store with opened packaging
- A smartphone with opened packaging
- A console or computer game with broken seal
- Installed software
- A broken and/or damaged product; transport damage must be reported within 7 days of receipt
- Delivered services such as installation, delivery, calibration
- Installed air-to-air heat pumps
- Seasonal products such as air conditioners, fans, and Christmas, Halloween, or similar themed products (14-day return policy)
- Business sales; business return terms apply to corporate agreements
- A TV or computer with over 400 hours of use
Hygiene Products
Below is further clarification of hygiene products that have special return conditions due to direct contact with the body. These products are, for example, those that come into direct contact with a person, which increases the risk of bacterial transfer to the product. For this reason, the return conditions for these products are stricter.
- Skin or body care products, such as shavers, epilators, lady shavers, toothbrushes, trimmers, interdental cleaners, facial brushes, or diamond microdermabrasion devices and other personal hygiene items.
- Hair styling products, e.g., straighteners, hot air brushes, or hair dryers (if the product has not been in direct contact with hair, the product's condition will be checked on-site).
- Smartwatches and activity bands
- In-ear headphones (True Wireless, AirPods in-ear headphones)
- VR headsets, smart rings
These products can only be returned if the packaging is unopened and the seal is unbroken.
Return Policy for Smart Devices
When you purchase a smart device such as a mobile phone or smartwatch from POWER.dk's online store, there is a statutory 14-day right of return from the date of receipt. This only applies to products paid for in the online store.
Frequently Asked Questions
Hygiene products are in direct contact with the body, and if they are returned after being opened, this can cause health and safety issues. They must remain sealed to ensure product integrity and safety for all customers.
Unfortunately, software cannot be returned or exchanged after it has been installed, due to licensing and copyright restrictions. We recommend checking compatibility and system requirements before installing the software.
If a product is broken or damaged during transport, you must report it to us within 7 days of receipt. A broken product cannot be returned, but if you experience a fault, we follow the manufacturer's warranty terms. The defective product must be repaired before it can be returned.
If you discover a problem with a smaller product, you can drop it off at your nearest POWER store. For larger products, please contact the manufacturer for warranty. Our customer service can help if necessary. A broken product cannot be returned, but if the product develops a fault, we follow the manufacturer's warranty terms. The defective product must be repaired before it can be returned.
Online reservations, such as Click & Collect (reserved online, but paid for in-store), are considered in-store purchases. They are not covered by the online store's return policy and are handled as in-store purchases.