Booking Return Pickup for Large Items

Quick overview

Contact POWER customer service or visit a POWER store to schedule a return pickup for large items like TVs or appliances within 30 days of purchase. Additional fees apply for this service.

Need to return a large item like a TV or appliance? No problem! We understand that transporting large items can be challenging. That's why we offer a convenient pickup service right from your home. Here's a simple guide to help you book this service and prepare for the return process.

Our 30-Day Return Policy

At POWER, we're confident in our products and want you to be satisfied with your purchase. That's why we offer a generous 30-day return policy.

Remember

You have 30 days from receipt to return your item. Make sure to book your return pickup within this timeframe.

Return Pickup Service for Large Items

We understand that returning large items like TVs or appliances can be challenging. That's why we offer a convenient return pickup service right from your home. Here's what you need to know:

1. Eligibility

• This service is available for large items such as:
  • TVs
  • Refrigerators
  • Washing machines
  • Other appliances
• The item must be within the 30-day return period

2. Booking the Service

1. Contact POWER:
   • Call our customer service
   • Use our live chat on POWER.dk
   • Or visit your local POWER store
2. Provide:
   • Your order number
   • The item you want to return
   • Reason for return (optional, but helpful)
3. Schedule the pickup:
   • Select a convenient date and time
   • Confirm your address

3. Pricing

The return pickup involves additional fees:

• A transport and pickup fee of $499
• If two-person handling is required, an additional fee of $399 applies

Two-person handling applies to:

• Obstacles such as narrow passages, stairwells, basements, or spiral staircases
• Tasks where items need to be lifted over/past placed objects
• Physically heavy items such as American-style fridges and TVs 55" and larger

4. Preparing for Pickup

To ensure a smooth pickup:

• Unplug the item, empty it, and clean off any signs of use (for appliances)
• Pack the item in its original packaging if possible
• Make sure the item is dismantled
• Be present or have someone over 18 years old available during pickup

5. Refund Process

Once we receive the returned item:

• For card payments: The refund will typically be processed to the original payment card
• For gift card purchases: You'll receive a new POWER gift card for the refund amount
• If you need the refund processed differently, discuss options with our customer service

Please Note

Refunds may take 10-14 business days to appear in your account, depending on your bank's processing times.

Alternative: In-Store Returns

If you can transport the item yourself, you're welcome to return it free of charge to any POWER store. This applies to all items, regardless of size, within the 30-day return period.

Frequently Asked Questions

How long do I have to return an item?

You have 30 days from receipt to return your item. Make sure to book your return pickup within this timeframe.

How do I prepare my item for pickup?

Unplug the item, empty it, and clean off any signs of use (for appliances). Pack the item in its original packaging if possible. Make sure the item is dismantled. Be present or have someone over 18 years old available during pickup.

Can I return the item to a store instead of scheduling a pickup?

Yes, you can return items to any POWER store free of charge if you can transport them yourself. This applies to all items, regardless of size, within the 30-day return period.

What if I'm not home during the scheduled pickup time?

It's important that you or someone over 18 years old who you've authorized is present during pickup. If you need to change the time, please contact our customer service as soon as possible to arrange a new appointment.