Why choose POWER installation service?
- Our in-store support points offer professional assistance with installation, troubleshooting, and guidance for both new and existing products.
- We support a wide range of devices, including desktop computers, laptops, smartphones, tablets, and gaming systems.
Phone Setup Service
A comprehensive phone setup ensures you can start using your new device right away. Our service technicians will:
- Download the latest updates and ensure all your settings are properly configured
- Help you set up a new account or use your existing one
- Configure your email account as needed
- Transfer data between your old and new device
- Install accessories, such as screen protectors
Phone Setup with Security Package
This enhanced service includes everything from the basic setup plus:
- F-Secure Total security package for five devices
- Protection against browser threats, banking fraud, and ransomware
- VPN service
- Parental controls for safe internet usage
Premium Phone Maintenance Service
The Premium maintenance service includes:
- Complete phone setup and security package with F-Secure Total security for five devices
- Unlimited in-store and remote support
- Bi-annual phone health checks
Premium+ Phone Maintenance Service
Our most comprehensive service package includes:
- All features from the Premium service
- F-Secure Total security for up to 20 devices
- Microsoft 365 for up to 36 months (Word, Excel, PowerPoint, OneNote, Outlook)
- 1 TB OneDrive cloud storage
- Secure ID identity theft protection
- Unlimited free in-store and remote support
- Bi-annual phone health checks
Additional Services
We also offer individual services, such as:
- Screen protector installation
- Data transfer services (499 DKK)
- Backup services
- SIM card copying
- Complete data erasure (GDPR compliant)
- Device health checks
- Camera setup
- Email configuration
Frequently Asked Questions
You can find detailed information about all our services on the POWER Support page. Our customer service team and store staff are also happy to tell you more about our services.
While our service staff aims to help all customers at the service point as quickly as possible, you can contact your local store's email address in advance to schedule a specific time slot that works best for you.
Depending on the scope of the installation service, it can be completed within an hour on-site or, depending on requirements, take approximately 1-3 business days. This can be discussed in more detail with the store.
No, unfortunately that is not possible. The service is activated in-store to ensure it’s tailored to your specific needs. Some customers prefer a basic setup that’s ready to use, while others may want additional apps and customization, which the store can only arrange with you upon pickup.