Quick Overview
Choose between Standard and Premium support plans for your PC or Mac, with
coverage periods from 12 to 60 months. Plans include technical support, maintenance,
and security features.
We offer comprehensive technical support packages designed to keep your computer running smoothly and securely. Whether you need basic assistance or premium care, we have a plan that suits your needs.
Standard Support Plan
Our basic Care package includes essential support services:
- Ongoing technical support
- Annual maintenance checks
- Initial setup assistance
- Help with software issues not covered by warranty
Premium Support Plan Features
1. Complete Setup and Installation
- Full system setup with latest updates
- Installation of purchased software
- Data transfer from old device
- F-Secure Total security package (12-month subscription for 5 devices)
- Email and iCloud synchronization (Mac only)
2. Optimization Services
- Removal of unnecessary software (PC)
- Performance improvement
- Annual maintenance and cleaning service
3. Ongoing Support
- Unlimited in-store technical support
- POWER RemoteFix remote support
- Queue-free access to technical support
- Product training and guidance
- Help with software installation and setup
4. Security Features
- F-Secure Total cyber security package
- Tryg ID theft insurance
- Protection against digital harassment
- Legal assistance for cyber-related cases
Extra Benefits for Mac Users
- 20% discount on Dacota Platinum accessories throughout the agreement period
- Applies to cables, keyboards, mice, Starter Kits, and USB drives
Pricing Options
Standard Support Plan:
- 12 months: 699 kr
- 24 months: 999 kr
- 36 months: 1,299 kr
- 60 months: 1,799 kr
Premium Support Plan (PC and Mac):
- 12 months: 1,799 kr
- 24 months: 2,099 kr
- 36 months: 2,399 kr
- 48 months: 2,699 kr
- 60 months: 2,999 kr
Important:
- Plans can only be purchased in physical stores
- Limited to one device per agreement
- Remote support requires internet connection
- Support is available via chat, phone, or store visit
For more information about our support services, visit our Power Support page.
Frequently Asked Questions
Can I purchase these support plans online?
No, support plans must be purchased in our physical stores to ensure proper device registration and initial setup.
Can I transfer my support plan to another device?
No, each support plan is tied to one specific device and cannot be transferred to another computer during the agreement period.