Congratulations on your new Mac! Our comprehensive setup service takes care of all the technical details, so you can focus on enjoying your new device right away. Here's a quick guide to our expert setup process and the additional support options we offer.
Our "Ready to Use" Service
We understand you want to start using your new Mac as quickly as possible. Our "Ready to Use" service ensures your Mac is fully set up and optimized before you even get home. Here's what we do:
1. Initial Setup and Updates
- Unpack and perform the first startup of your new Mac
- Install the latest macOS updates to ensure your system is current
- Configure basic system settings for optimal performance
2. User Account and Email Setup
- Create your user account with your preferred settings
- Set up your email accounts for immediate access
- Configure your Apple ID so you're ready to use all Apple services
3. Data Transfer
- Transfer data from your current device to your new Mac
- Ensure all your important files, photos, and settings are available on your new machine
4. Security Setup
- Enable Find My device so you can locate your Mac if it's ever lost or stolen
- Set up iCloud backup to keep your data safe and accessible
5. Additional Software Installation
- If you've purchased extra software (like Microsoft 365 or antivirus), we'll download and install it for you
- Ensure all software is properly configured and ready to use
Enhanced "Ready to Use" with Security Package
For extra peace of mind, we offer an enhanced setup that includes a comprehensive security package:
F-Secure Total for Mac
- Award-winning security suite for complete online protection
- Includes SAFE, FREEDOME VPN, and ID PROTECTION
- Protects your online activities and personal information
- Covers up to 5 devices, including your Mac, PC, phone, and tablet
Premium Support Agreement for Mac
For ongoing support and additional benefits, consider our Premium support agreement:
Included Services:
- Everything in the "Ready to Use" service with security package
- Unlimited support in all our stores, including remote support
- 20% discount on Dacota Platinum Mac accessories throughout the agreement period
Premium+ Support Agreement for Mac
For the ultimate support experience, our Premium+ agreement offers:
Extended Services:
- All benefits of the Premium support agreement
- F-Secure Total for Mac security package for up to 20 devices
- Microsoft 365 Personal: Access to Word, Excel, PowerPoint, OneNote, and Outlook
- 1 TB OneDrive cloud storage
- Secure ID theft insurance, including coverage for online shopping
Preparing for Your Setup Appointment
To ensure a smooth setup process, please have the following ready:
- Your Apple ID and password (or be ready to create one)
- Your email address and password
- Your current device (if you want to transfer data)
- Any software license keys for additional programs you've purchased
- A list of any specific preferences or settings you'd like configured
Note: Our setup process typically takes 1-2 hours, depending on the amount of data to be transferred and the number of updates needed. We'll keep you informed throughout the process.
The Ready to use, Support Agreement and Security Package services are only available for purchase in our physical stores. If you want to place the order online, you can reserve the product you want through Click & Collect and inform the staff to add it when picking it up
After Setup
When we've completed the setup:
- We'll give you a brief tour of your new Mac and its features
- We'll ensure you can access all your accounts and data
- We'll answer any initial questions you might have
- For Premium and Premium+ customers, we'll explain how to access ongoing support
With our setup service, you can be confident your new Mac is optimized, secured, and personalized to your needs, so you can start enjoying your new computer right away.
Frequently Asked Questions
The setup process typically takes 1-2 hours, depending on the amount of data to be transferred and the number of updates needed.
Our "Ready to Use" service includes initial setup, installation of the latest updates, user account and email setup, data transfer from your current device, and configuration of security features.
Yes, we can transfer data from your current device to your new Mac as part of our setup service. This ensures all your important files, photos, and settings are available on your new machine.
We enable Find My device to help you locate your Mac if it's ever lost or stolen, and set up iCloud backup to keep your data safe and accessible.
F-Secure Total includes SAFE for online protection, FREEDOME VPN for secure browsing, and ID PROTECTION to protect your personal information. It covers up to 5 devices in the standard package.
Premium includes unlimited support, annual health checks, and 20% discount on accessories. Premium+ adds F-Secure Total for 20 devices, ongoing health checks, Microsoft 365 Personal, 1 TB OneDrive storage, and ID theft insurance.
Yes! Our setup service ensures your Mac is ready for immediate use, with all essential software installed, configured, and your data transferred.
Please have your Apple ID and password, email address and password, your current device (if transferring data), and any additional software license keys ready for the appointment.
Our Premium and Premium+ support agreements offer ongoing assistance, including in-store support and remote help for any issues you may encounter after the initial setup.
No, unfortunately that is not possible. The service is activated in-store to ensure it’s tailored to your specific needs. Some customers prefer a basic setup that’s ready to use, while others may want additional apps and customization, which the store can only arrange with you upon pickup.