Congratulations on your new PC! This guide lets you explore our range of setup services, designed to make your new PC ready to use, secure, and tailored to your needs.
Our PC Setup Services
We offer a range of setup services to ensure your new PC is ready for optimal use as soon as you get home. Our support team is ready to help you with everything from basic setup to comprehensive support agreements.
The Ready to use, Support Agreement and Security Package services are only available for purchase in our physical stores. If you want to place the order online, you can reserve the product you want through Click & Collect and inform the staff to add it when picking it up
Let's explore our service options in detail:
1. Ready to Use
Our basic setup service ensures your PC is fully prepared for immediate use. This service includes:
- Initial setup and installation of the latest Windows updates
- Configuration of user accounts, email, and essential Windows settings
- Removal of unnecessary pre-installed software (bloatware) to improve performance and free up to 20 GB of hard drive space
- Data transfer from your current device to your new PC
With this service, we ensure all settings are correct and your PC is optimized for the best performance right from the start.
2. Ready to Use Including Security Package
This enhanced setup service includes everything in the basic "Ready to Use" package plus additional security features:
- Installation and setup of the award-winning F-Secure Total security package for up to 5 devices
- Continuous protection against viruses and malware
- Secure online shopping and browsing features
- ID protection for secure password storage and notifications of potential password breaches
- Parental control functionality to set safe limits on your child's internet use
3. Premium Support Agreement for PC
Our Premium support agreement offers comprehensive care for your PC throughout the agreement period. It includes:
- All features from the "Ready to Use Including Security Package" service
- Unlimited support in all our stores and remote support at home
- Annual health check using our PC-Doctor program to optimize your device's performance
- F-Secure Total security package for up to 5 devices
4. Premium+ Support Agreement for PC
Our most comprehensive support package, designed for users with multiple devices and advanced needs:
- All features from the Premium support agreement
- F-Secure Total security package expanded to cover up to 20 devices
- Microsoft 365 Personal subscription, including:
- Premium Office apps: Word, Excel, PowerPoint
- Full access to Outlook for email and calendar management
- 1 TB cloud storage for secure access to your photos and documents from any device
- Secure ID theft insurance, including coverage for online shopping
Additional Services
Clean Windows Installation
If desired, we can provide a completely clean version of Windows on your new PC. This service includes:
- Removal of all pre-installed third-party software
- Installation of a fresh, bloatware-free Windows system
- Up to 20 GB extra free hard drive space
- Improved system performance and security
Did you know?
Unnecessary pre-installed software, known as bloatware, not only slows down your system but can also expose you to online threats and security breaches. Our clean installation service ensures you start with a secure and efficient system.
Preparing for Your PC Setup
To ensure a smooth setup process, please prepare the following before your appointment:
- Your account details (email addresses and passwords)
- A list of essential software you use regularly
- Any data from your old device that you want transferred to the new PC
- Information about your home network (Wi-Fi name and password)
Our team is dedicated to giving you the best possible start with your new PC. We're here to answer any questions and ensure you're comfortable with your new device and all its features.
Frequently Asked Questions
The "Ready to Use" service includes initial setup, the latest Windows updates, user account configuration, removal of unnecessary pre-installed software, and data transfer from your old device. This ensures your new PC is optimized for performance and ready for immediate use.
The security package (F-Secure Total) provides continuous protection against viruses and malware, ensures secure online shopping and browsing, offers ID protection for password security, and includes parental controls. It covers up to 5 devices and gives you comprehensive digital security.
The Premium support agreement offers unlimited in-store and remote support, annual health checks using PC-Doctor for optimization, and dust cleaning to prevent overheating. This comprehensive care ensures your PC maintains optimal performance throughout the agreement period.
The Premium+ agreement extends security coverage to 20 devices and includes Microsoft 365 Personal with premium Office apps and 1TB cloud storage. It also includes Secure ID theft insurance with online shopping coverage and offers our most comprehensive protection and productivity suite.
Bloatware refers to unnecessary pre-installed software that can slow down your system and pose security risks. Removing it frees up to 20GB of hard drive space, improves performance, and enhances security. Our clean installation service ensures you start with an efficient, bloatware-free system.
Prepare by gathering your account details (email addresses and passwords), making a list of essential software you use regularly, identifying data you want transferred from your old device, and having your home network information ready. This preparation ensures a smooth and efficient setup process.
No, unfortunately that is not possible. The service is activated in-store to ensure it’s tailored to your specific needs. Some customers prefer a basic setup that’s ready to use, while others may want additional apps and customization, which the store can only arrange with you upon pickup.