While POWER offers a 60-day return policy for most of its products, there are exceptions that ensure the products maintain their safety, hygiene, and quality standards.
Exceptions to the Return Policy
Products not covered by the 60-day return policy:
- Products ordered/modified according to personal specifications
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Hygiene products with opened packaging, such as:
- Shaver, epilator, lady shave, toothbrush, trimmer, interdental cleaner
- Hair styling products, for example straightener, hot air brush, hair dryer (if the product has not been in direct contact with hair, the product's condition will be checked in-store)
- In-ear devices like headphones and thermometers
- VR headsets, smart rings
- A smartwatch, fitness band, or sports band purchased in-store with opened packaging
- A smartphone with opened packaging
- A console or computer game with a broken seal
- Installed software
- A broken and/or damaged product; transportation damage must be reported within 7 days of receipt
- Services rendered such as installation, delivery, calibration
- Parma kitchens
- Installed air-to-air heat pumps
- Seasonal products such as air conditioners, fans, and Christmas, Halloween, or similar themed products (14-day return policy)
- Business sales; business return terms apply to corporate purchases
- A TV or computer with over 400 hours of usage
Hygiene Products
Below is further clarification on hygiene products that have exceptional return conditions due to direct contact with the body. These products are, for instance, those that come into direct contact with a person, increasing the risk of bacterial transfer to the product. For these reasons, return conditions for these products are stricter.
- Skin or body care products, such as shavers, epilators, lady shaves, toothbrushes, trimmers, interdental cleaners, facial brushes, or diamond microdermabrasion devices, and other personal hygiene items.
- Hair styling products, for example straighteners, hot air brushes, or hair dryers (if the product has not been in direct contact with hair, the product's condition will be checked on-site).
- Smartwatches and activity trackers
- In-ear headphones (True Wireless, AirPods in-ear headphones)
- VR headsets, smart rings
These products can only be returned if the packaging is unopened and the seal is intact.
Return Policy for Smart Devices
When you purchase a smart device such as a smartphone or smartwatch from the POWER.fi online store, opened products have a 14-day right of return from receipt. Unopened products have the normal 60-day exchange and return right. This only applies to smartwatches and smartphones paid for in the online store.
Frequently Asked Questions
Hygiene products come into direct contact with the body, and returning them once opened can lead to health and safety concerns. They must remain sealed to ensure the product's integrity and safety for all customers.
Unfortunately, once software has been installed, it cannot be returned or exchanged due to licensing and copyright restrictions. We recommend verifying compatibility and system requirements before installation.
If a product is broken or damaged during transportation, you must report it to us within 7 days of receipt. A broken product cannot be returned, but if you experience any fault, we will follow the manufacturer's warranty terms. The faulty product must be repaired before it can be returned.
If you notice a problem with a small product, you can bring it to your nearest POWER store. For larger products, please contact the manufacturer for warranty service. Our customer service can assist if needed. A broken product cannot be returned, but if the product develops a fault, we will follow the manufacturer's warranty terms. The defective product must be repaired before it can be returned.
Online reservations, such as Click & Collect (reserved online but paid in-store), are considered in-store purchases. They are not covered by the online store's return policy and are handled as in-store purchases.
Bone conduction headphones are treated the same as on-ear headphones that sit on top of the ear, and therefore have normal return rights. The device condition check and return processing takes place in-store.
If you buy a product in-store, you can request a gift receipt for your purchase. A gift receipt works like a normal purchase receipt for returns, exchanges, and warranty issues, but it doesn't show customer information or the product's purchase price. However, the purchase amount cannot be refunded as cash with a gift receipt, but the gift recipient can exchange the product for a POWER gift card or another product. Unfortunately, gift receipts are not available for online orders, so in returns the money is refunded to the order's original payment method.
The calibration service has a satisfaction guarantee. This means that if you are not satisfied with the calibration service, you can apply for a refund no earlier than 30 days after purchasing the service, but no later than 60 days. If you purchased the service in a store, the refund is requested from the store where the purchase was made. Reset the television to factory settings and show photographic evidence of this when applying for a refund. If you purchased the service online, please fill out the return form from which you will receive more detailed instructions in response: power.fi/palautukset