Wondering about the status of your return? No worries! We guide you through checking the status of your return, whether it is a store or a mail return. Let's find out together where your refund is in the process.
Return Options
At POWER, we offer two convenient return methods: return to store and return by mail.
Store Returns
Returning products to our stores is the fastest way to handle a return.
- Immediate Handling: Your return is processed on-site during your visit.
- Refund Receipt: You receive a refund receipt for your return, which is visible on your MyPOWER account.
- No Shipping Costs: You do not need to worry about shipping costs for returns.
Mail Returns
If you choose to return by mail, please be aware that the process takes longer and involves a few extra steps:
- Delivery Time: Allow approximately 2-5 business days for the return to reach our warehouse.
- Processing Time: Our return handlers strive to process the return as soon as the product arrives at our warehouse (but no later than 14 days).
- Shipping Costs: For regular returns within a 60-day return policy, you are responsible for the return's shipping costs.
Important
For online orders, you must always fill out a return notification. If you need help doing this, please contact our customer service. You will receive detailed instructions for the return once you have filled out the return notification.
Checking the Status of Your Return
Store Returns
- Log in to your MyPOWER account.
- Go to the "Purchase History" section.
- Look for the refund receipt for the returned product. This should appear immediately after the store return.
Mail Returns
- Allow sufficient time for your mail return to arrive at our warehouse and be processed.
- Contact our customer service for status updates:
- Use our chat service on our website
- Call our customer service line
- Send an email to our support team
- Provide your order number and the date you sent the return when inquiring about its status.
Processing Time for Refunds
Once your return is processed, the timing of your refund depends on your original payment method:
Refund Processing Times
- Bank and Credit Cards: approximately 2-5 business days
- The processing time for the refund may depend on your bank.
The total time from returning the product to receiving the refund can be:
- For Store Returns: approximately 2-5 business days
- For Mail Returns: Returns are aimed to be processed immediately when the product has returned to us (but no later than 14 days).
Preparing Your Return
- Choose a Return Method:
- Consider store returns for the fastest handling.
- If you are sending by mail, be prepared to cover the return's shipping costs in regular returns.
- Pack the Product:
- Ensure the product is in its original condition.
- Include all original packaging (if possible) and accessories.
- Fill out Return Details:
- For mail returns, include your order number and the reason for the return.
- Request tracking information from Post for your return shipment.
60-Day Return Policy
Most products have a 60-day return policy from the purchase date. You can find any exceptions on our website under the "Returns" section.
More Information
- Delayed Refund: If it has been over 10 business days since your return was processed and you have not received your refund, contact our customer service.
- Missing Refund Receipt: If you do not see the refund receipt on your MyPOWER account within a few days of your visit, contact our customer service.
- Return Shipping Costs: Remember, for regular returns within a 60-day return policy, you are responsible for return shipping costs when sending products back by mail.
- Special Cases: If the return is due to a defective product or our mistake, different guidelines may apply. Contact customer service for instructions in these situations.
If you have questions about the status of your return or the return process, do not hesitate to contact our customer service team. We are here to help you ensure a smooth return experience.
Frequently Asked Questions
The processing time is usually a few business days, but this can depend on the payment method. Note that returns made by mail also take longer, but no more than 14 days from the time the return arrives at our warehouse.
For store returns, check your MyPOWER account. Log in and go to the “Purchase History” section. You see the refund receipt for the returned product immediately after the return has been processed in the store.
We recommend requesting a tracking number from Post for your return shipment.
If it's been over 10 business days since your return was processed and you haven't received your refund, please contact our customer service.
In regular returns within a 60-day return policy, customers are responsible for the return's shipping costs when sending products back via mail. If you are returning a product due to it being defective or because of our mistake, different policies may apply. Please contact our customer service for guidance in these situations.