Returning Large Items

Quick overview

You can arrange exchanges for large appliances in-store for both online and in-store purchases. For online orders, you'll also receive return instructions by email after completing the return form.

At POWER, we believe in flexibility and want to ensure you're satisfied with your purchase. That's why we offer you a 60-day exchange and return policy. This gives you plenty of time to get familiar with the product and ensure it meets your needs.

Please note:

According to our return terms, return and delivery costs are the customer's responsibility.

In-store purchases

If you bought the appliance directly from a store, you can handle exchanges as follows:

• You can visit any POWER store and arrange a product exchange
• You can bring the appliance to the store
• You can arrange in-store that the product will be exchanged when the new product is delivered

Online orders

Online purchases can also be handled flexibly:

• You can visit any POWER store and arrange a product exchange
• You can bring the appliance to the store
• You can arrange in-store that the product will be exchanged when the new product is delivered
• If you can't get to a store or want to handle the return from home, you'll also receive return instructions by email after completing the return form

Paid pickup service

If you're unable to return the appliance to the store, we offer a paid pickup service for €70. If the appliance needs to be disconnected (for example, a dishwasher), an additional installation service fee will be charged. You need to contact customer service to order the pickup.

Preparations for pickup

Before pickup, you need to ensure the following:

1. The product must be disconnected and carefully packed (preferably in the original packaging, if available)
2. Place the product near the front door
3. You are responsible for protecting the floor and ensuring clear access for the transport company to the appliance being returned
4. Include your receipt or order number with the return so it can be linked to the correct order

I bought an appliance online, can I exchange the product for another one in-store?

Yes, you can visit your nearest POWER store for online purchases as well. In the store, you can flexibly arrange product exchanges or returns.

I want to return or exchange a product, but I can't transport a large appliance to the store. What do I do?

When visiting your nearest store, you can inquire about product exchange and return options and necessary additional steps. If it's an online purchase, you'll also receive detailed return instructions by email after completing the return form. A paid pickup service is also available for large products.

How much does the paid pickup service cost?

The paid pickup service costs €70. If the appliance needs to be disconnected (for example, a dishwasher), an additional installation service fee will be charged. Contact customer service to order the pickup.