Quick overview
Choose between Standard and Premium support plans for your PC or Mac, with coverage options from 12 to 60 months. Plans include technical support, maintenance, and security features.
We offer comprehensive technical support packages designed to keep your computer running smoothly and securely. Whether you need basic assistance or premium care, we have a plan that fits your needs.
Standard Support Plan
Our basic Support package includes essential support services:
- Continuous technical support
- Annual maintenance check-ups
- Help with software issues not covered by warranty
Premium Support Plan Features
1. Complete Setup and Installation
- Full system setup with latest updates
- Installation of purchased software
- Data transfer from old device
- F-Secure Total security package (12-month subscription for 5 devices)
- Mail and iCloud synchronization (Mac only)
2. Optimization Services
- Removal of unnecessary software (PC)
- Performance optimization
- Annual maintenance and cleaning service
3. Ongoing Support
- Unlimited in-store technical support
- POWER RemoteFix remote assistance
- Product training and guidance
- Help with software installation and setup
4. Security Features
- F-Secure Total cybersecurity package
- Tryg ID theft insurance
- Protection against online harassment
Additional Benefits for Mac Users
- 20% discount on Dacota Platinum accessories throughout the agreement period
- Applies to cables, keyboards, mice, Starter Kits, and USB drives
Important:
- For more information on support services, please visit our Power Support page.
- Plans can be purchased only in stores
- Limited to one device per agreement
- Remote support requires internet connection
Can I purchase these support plans online?
No, support plans must be purchased in our physical stores only to ensure proper device registration and initial setup.
Can I transfer my support plan to another device?
No, each support plan is tied to a single device and cannot be transferred to another computer during the agreement period.