Keep your computer performing well, up-to-date, and secure throughout its lifespan. We offer different service levels for PC and Mac computers, from basic protection and support to a complete turnkey solution. Contracts are available with 12 to 60 months (1–5 years) of coverage. The experts and sales staff at your nearest POWER store will help you choose a suitable service level and check the current prices.
1. Support Plan (Basic)
Continuous security and support for your device. The Basic Support Plan offers fundamental protection and support for those who want to ensure their devices' security and get expert help whenever needed. Please consult the sales staff at your nearest POWER store to choose a suitable option and to check the current prices.
- F-Secure Total security for 5 devices: Protect your computer, smartphone, and tablet from viruses and online threats.
- Unlimited support and remote support: Always get help with problems in our stores and from home via POWER RemoteFix remote support.
2. Support Plan Premium
A complete ready-to-use package. The Premium plan takes care of your computer from the moment of purchase to its annual maintenance. The experts at our POWER stores will help you choose a service level that suits your needs and check the current prices.
- Ready-to-use computer: We perform the initial setup, install the latest system updates, configure accounts, and remove unnecessary bloatware.
- Data transfer from your old device: We securely transfer your important files and photos to your new computer.
- F-Secure Total for 5 devices: Comprehensive cybersecurity for the whole family's devices.
- Unlimited support and remote support: Unlimited technical support in-store and remotely from your home.
- Annual health check and cleaning: We keep your computer fast and physically clean with annual maintenance.
3. Support Plan Premium+
Maximum security and care for the demanding user. Premium+ offers all the benefits of the Premium plan, plus more extensive security and personal data protection. Please consult the experts at your nearest POWER store to choose a suitable service level and to check the current prices.
- All the benefits of the Premium plan: Ready-to-use setup, data transfer, unlimited support, and an annual health check and cleaning.
- F-Secure Total for 20 devices: Extended security covers all devices in even a larger household.
- Tryg ID identity theft insurance: Expert assistance and financial security in the event of identity theft.
- Online shopping protection: Added security for safe online transactions and shopping.
Additional benefits for contract customers
- 20% discount on Dacota Platinum accessories: Get a 20% discount on high-quality Dacota Platinum accessories (such as cables, keyboards, mice, starter kits, and USB drives) for the entire duration of your Support Plan contract.
Important to know:
- Support Plan contracts can be purchased in our stores, where our experts will help you choose the right service level and provide you with current prices.
- Contracts are available with 12 to 60 months (1–5 years) of coverage, and the contract is device-specific (1 device per contract).
- Using remote support requires a working internet connection.
Frequently Asked Questions
Support Plan contracts are purchased in our stores so we can ensure the proper registration of the device, perform any initial setups, and configure the services to be ready for use. At the same time, our in-store experts will help you choose a suitable service level and coverage option (12–60 months) and check the current prices.
No, the Support Plan contract is device-specific and is tied to a particular computer for the duration of the contract period.
Both include the computer's initial setup, data transfer, unlimited support, and an annual health check. In the Premium+ plan, the F-Secure Total license expands from 5 devices to 20 devices, and it also includes Tryg ID identity theft insurance and online shopping protection.