At POWER, we're committed to ensuring you have the best possible experience with your technology and appliances. Our in-store support counters are staffed with knowledgeable experts ready to assist you with various services. Whether you've just purchased a new device or need help with an existing one, we're here to help.
What We Can Help With
1. New Product Setup
- TV calibration and setup
- Computer setup
- Mobile phone setup
- Tablet setup
- Smart home device configuration
- Gaming console setup
2. Troubleshooting Existing Devices
- TV issues
- Computer problems
- Phone and tablet problems
- Smart home device issues
- Gaming console problems
3. Software and Updates
- Software installation
- System updates
- App setup on smart devices
- Operating system upgrades
- Driver updates
4. Service Plans and Protection
- POWER Insurance
- POWER Insurance with AppleCare Services
- POWER Support agreement
- F-Secure security solutions
- Extended warranty options
5. Other Services
- Data transfer
- Remote support options (POWER RemoteFIX)
- Screen protector installation
Preparing for Your Visit
To ensure the most efficient support experience, please:
- Bring your device and any relevant accessories
- Purchase receipt if applicable
- List any error messages you've encountered
- Note down the steps to reproduce the issue
- Backup your data before your visit if possible
- Bring any necessary login information
Before Your Visit
To make the most of your support session, please bring your device, any relevant accessories, and your purchase receipt if applicable. Having a clear description of your issue will help our team assist you more effectively.
What to Expect
When you visit a POWER Support counter:
- Explain your issue or request to our support staff.
- Our expert will assess your needs and provide guidance or hands-on assistance.
- For complex issues, we may need to keep your device for further diagnosis or repair.
- We'll explain any costs associated with services before proceeding.
- Our expert will guide you through any necessary steps or provide clear instructions for self-help.
Remote Support Option: POWER RemoteFIX
If you can't visit a store, POWER RemoteFIX offers convenient remote assistance:
- Get help with your PC, Mac, tablet, or mobile device from home.
- Our experts can assist via screen sharing.
- Ideal for software issues, setup help, and general guidance.
- Secure connection ensures your privacy and data protection.
To use POWER RemoteFIX:
- Contact our customer service to schedule a RemoteFIX session, or book it directly on the website.
- You'll receive instructions on how to connect with our technician.
- Grant permission for screen sharing when prompted.
- Our expert will guide you through the troubleshooting or setup process.
Remote Support Security
When using RemoteFIX, you always maintain control. You can end the session at any time, and we cannot access your device without your permission. All sessions are encrypted for your security.
TV Calibration and Setup Service
Our professional TV calibration service ensures you get the best possible picture quality:
- Expert color calibration for accurate, true-to-life images
- Optimization for different viewing environments
- Guidance on optimal TV settings for various content types
Frequently Asked Questions
You don't need to book an appointment, our support service is available during the store's operating hours.
Some services may incur charges, while others are complimentary. Our staff will inform you of any potential costs before proceeding with any service.
We offer data backup services for an additional fee. However, we always recommend that customers regularly back up their important data.
A service at the support department can take anywhere from one hour to several business days, depending on the type of service, their workload, and the number of devices in the queue. Unfortunately, customer service cannot provide an estimate for when your device will be ready, but the store will contact you via SMS or email as soon as it is available for pickup.