Checking Your Product's Service Status

Quick Overview

Check your service status online at serviceinfo.se, in-store, or by contacting our customer service. We'll keep you updated on the progress of your product's repair via SMS or email.

Waiting for your product to be serviced? We understand you might be concerned. Here's a simple guide to check the service status and keep yourself informed throughout the process.

Ways to Check Your Service Status

We know it can be frustrating to wait for your product to be repaired. That's why we've made it easy for you to stay updated on the service status. Here are three easy ways to check:

1. Visit serviceinfo.se
   • Go to serviceinfo.se
   • Enter your service order details
   • Get real-time updates on your product's status
2. Visit a POWER store
   • Bring your service order information to your nearest POWER store
   • Our knowledgeable staff will help you check the status
   • Take the opportunity to ask any questions you might have about the service process
3. Contact our customer service
   • Reach out to our dedicated customer service team
   • Provide your service order details for a personalized update
   • Our representatives can offer additional insights if needed

What to Expect During the Service Process

• Repair time: Normal repair time is up to 4 weeks. However, this can vary depending on the product type and the specific issue.
• Regular updates: We'll keep you informed about the service progress via SMS or email. Make sure your contact information is up to date in our system.
• Need your product sooner? If you can't do without your product during the service period, ask about a loaner product when you're in the store. Availability may vary, but we do our best to accommodate your needs.

Tips for a Smooth Service Experience

1. Have your service order information handy: This makes it quick and easy to check the status, whether online, in-store, or via customer service.
2. Ask questions: If you have concerns or questions during the service process, don't hesitate to contact us. We're here to help!

By following these guidelines and using our status check options, you'll stay well-informed about your product's service progress. We appreciate your patience and are committed to returning your product to you in top condition as quickly as possible.

Frequently Asked Questions

How can I check the status of my product repair?

You can check your service status in three ways: online at serviceinfo.se, by visiting a POWER store, or by contacting our customer service team. Each method provides you with up-to-date information on the progress of your product's repair.

How long does a typical repair take?

Normal repair time is up to 4 weeks. However, this can vary depending on the product type and the specific issue. We strive to complete repairs as quickly as possible while ensuring quality service.

Will I receive updates on the progress of my repair?

Yes, we'll keep you informed about the service progress via SMS or email. Make sure your contact information is up to date in our system to receive these updates.

Can I get a loaner product while mine is being repaired?

If you need a product during the service period, ask about a loaner product when you're in the store. Availability may vary, but we do our best to accommodate your needs.

What information do I need to check my service status?

To check your service status, you'll need your service order details. You receive this information when you first submit your product for service. Keep it handy for quick and easy status checks.

Why does my repair show as completed, but I haven’t received a pickup message yet?

The repair status may show as completed, and this means that the repair work has been finished at the repair shop. However, this does not mean that the product has returned to the store. The pickup message is sent as soon as the product has arrived at the store, so please wait for the store to send the message.