- Try troubleshooting using the user manual or manufacturer's website
- Prepare your device:
- Locate your receipt
- Back up your data (for devices that store personal information)
- Remove accessories
- Clean the device
- Bring your device to a POWER store
- For mobile phones and tablets, you can register for service online
- Expect the process to take up to 3 weeks for devices sent to service partners
Note: This guide applies to small electronics, such as vacuum cleaners, small kitchen appliances, smart devices, computers, and other small electronic household devices.
Note:
If you need service for larger devices, such as televisions or home appliances (refrigerators, washing machines, etc.), please see the separate instructions for those.
Before You Request Service
Before bringing your product in for service, try these steps:
- Check the User Manual: Many issues can be easily resolved by consulting your product's user manual.
- Visit the Manufacturer's Website: Look for troubleshooting guides or FAQs that might address your issue. You can find a list of our suppliers here.
- Nespresso Machines: For Nespresso machines, please contact Nespresso directly for support or visit your local POWER store.
- Tip: Many issues are caused by insufficient cleaning. In many cases, a thorough descaling, cleaning, or resetting of the machine can resolve the problem. You can find maintenance manuals for your machine by clicking here.
Understanding Your Rights
Most small appliances have either a 2 or 5-year warranty based on their expected lifespan. Here's what you need to know:
- Warranty and right to complain cover defects that the consumer is not responsible for.
- This includes manufacturing defects present at the time of purchase that later cause a defect in the product.
- Damage due to external factors (e.g., impact damage, liquid damage, or normal wear and tear) is not covered by warranty or right to complain.
Merk: If your product has been damaged due to external factors, you may need to pay for an initial inspection and potentially for repairs.
Preparing Your Device for Service
If you've tried the above steps and still need assistance, follow these steps to prepare your device for service:
- Locate Your Receipt: You'll need to bring your receipt when you drop off your product. Can't find it? Request a copy here.
-
Back Up Your Data: If your device stores personal data (like phones or tablets), make sure to back up:
- Files and documents
- Contacts
- Photos and videos
- Apps and games
Important: Your device may be reset during repair, potentially erasing all data. If you don't back up paid services, you risk having to repurchase them.
- Remove Accessories: Remove any removable accessories or parts not essential to the device's function.
- Clean the Device: Give your device a gentle cleaning to remove any dirt or debris.
- Note the Issue: Write down a clear description of the problem you're experiencing with the device.
Requesting Service
- Visit Your Nearest POWER Store: Bring your device and receipt to any POWER store.
-
Service Options:
- Some products can be repaired in-store by our POWER technicians.
- Others may be sent to our service partner. This process can take up to 3 weeks.
- If you can't be without your product during this time, ask about the possibility of a loaner device when you're in the store.
- For Mobile Phones and Tablets: You can register for service yourself here.
What to Expect
- Our team will assess your device and provide an estimated timeframe for repair.
- For products sent to our service partner, it may take up to 3 weeks before you have your product back.
- You'll be contacted when your device is ready for pickup.
- If any issues arise during the repair process, we'll keep you informed.
Additional Information
- Impact or bend damage may cause internal issues that aren't immediately apparent. These may not cause malfunction exactly where the damage occurred and can develop over time after the incident.
- If you're unsure about anything, don't hesitate to visit one of our stores. Our staff will be happy to assist you.
We're committed to getting your small electronics back in working order as quickly and efficiently as possible. Thank you for choosing POWER for your service needs!
Frequently Asked Questions
This guide covers small electronics and appliances. For larger items like TVs or whitegoods (refrigerators, washing machines, dishwashers, etc.), please refer to our specific guides for those products.
The service time can vary depending on the issue and whether we need to send the product to our service partner. For products sent to our service partner, it may take up to 3 weeks before you have your product back.
Yes, please bring your product and the original receipt. If you can't find your receipt, you can request a copy from our website.
When you're in the store, ask about the possibility of a loaner device. We may be able to provide you with a temporary replacement while your product is being repaired.
Yes, it's crucial to back up all your personal data (files, documents, contacts, photos, videos, apps, and games) before bringing in these devices. Your device may be reset during repair, potentially erasing all data.
The warranty covers manufacturing defects that were present at the time of purchase and later cause a defect in the product. It does not cover damage due to external factors like impacts, liquid damage, or normal wear and tear.
Most small appliances have either a 2 or 5-year warranty based on their expected lifespan.
Damage due to external factors (e.g., impact damage, liquid damage) is not covered by warranty. In these cases, you may need to pay for an initial inspection and potentially for repairs.
For mobile phones and tablets, you can register for service online through our website. For other small electronics, please bring the product to one of our stores.
For Nespresso machines, please contact Nespresso directly for support. They have a specialized service process for their products.
You only need the phone number that was registered for the repair service or the original receipt of the purchase.