- Check your warranty: Manufacturer's warranty terms vary.
- Try self-help: Consult the user manual or manufacturer's website for solutions.
- Back up your data: We may need to replace your hard drive or reinstall your system.
- Update software: Ensure all software is up-to-date and run a virus scan.
- Gather items: Bring your PC, power cable, accessories, and receipt to the store.
- Expect processing time: Service can take up to 3 weeks; ask about loaner options if needed.
Is your computer acting up? Whether it's a startup issue, a blue screen, or another problem, we're here to help. This guide will walk you through preparing your PC for service, ensuring a smooth and efficient process. By following these steps, you'll help us diagnose and fix your computer's issues more quickly, potentially saving time and protecting your important data. Don't worry – we'll guide you through each step, making the process as easy as possible.
Understanding Your Warranty
- All PCs have a five-year warranty period
- Batteries and chargers have a two-year warranty
- Be aware that user errors and software issues are not covered under warranty
Before Seeking Service
1. Attempt Self-Help Solutions
- Consult your product's user manual for troubleshooting steps
- Visit the manufacturer's website for additional support resources
- Use our list of manufacturer websites to find the right support page
2. Contact the Manufacturer
- If self-help doesn't resolve the issue, reach out to the manufacturer directly
- They can provide guidance and determine if your product needs professional service
- This step can often resolve issues without needing to send your PC for repair
Preparing Your PC for Service
1. Verify the Issue
- Ensure the problem isn't caused by user error or software issues
- These types of problems are not covered under warranty and may incur service fees
2. Back Up Your Data
Important: You are responsible for backing up your data before service!
We may need to replace your hard drive or reinstall your system, which could result in data loss.
- Save important files, photos, and documents to an external drive or cloud storage
- If you need assistance, we offer a backup service for an additional fee when you bring in your PC
3. Update Your Software
- Ensure all software, especially Windows, is up to date
- Run a comprehensive virus scan (We recommend Norton or F-secure)
- This can sometimes resolve issues and, if not, ensures your PC is ready for service
4. Gather Necessary Items
- Your PC and its power cable
- Any relevant accessories (e.g., external keyboard or mouse if they're part of the issue)
- Your original purchase receipt or a copy of your receipt
Bringing Your PC for Service
- Visit any of our store locations during business hours
- Bring your PC and all items listed above
- Our team will assess your PC and initiate the service process
- If you can't be without a computer, ask about our loaner product options
Service Process and Expectations
- Service can take up to 3 weeks, depending on the issue and required parts
- Some products are serviced in-store, while others are sent to our specialized service partners
- We'll contact you once the service is complete and your PC is ready for pickup
Additional Information
- For larger items like TVs or white goods, we have a separate service process
- If you need more information or assistance, visit us in-store or contact our customer service
Frequently Asked Questions
All PCs have a five-year warranty period. However, issues caused by user error or software problems are not covered under the warranty.
Service can take up to 3 weeks, depending on the issue and required parts. We'll contact you once your PC is ready for pickup.
Yes, it's crucial to back up your data before service. We may need to replace your hard drive or reinstall your system, which could result in data loss. You are responsible for backing up your data, but we offer a backup service for an additional fee if you need assistance.
Bring your PC, its power cable, any relevant accessories (like an external keyboard or mouse if they're part of the issue), and your original purchase receipt or a copy of it.
Yes, we offer loaner products for customers who can't be without a computer during the service period. Ask about this option when you bring in your PC for service.
Some products are serviced in-store, while others are sent to our specialized service partners. The location of service depends on the specific issue and required repairs.
If you can't find a solution through self-help resources, we recommend contacting the manufacturer directly. They can provide guidance and determine if your product needs professional service. If the issue persists, bring your PC to one of our stores for assistance.
It is difficult to provide an exact estimate for the cost of a repair. Neither customer service nor the store can give a price before the product has been assessed by an external repair center. Once the product has been evaluated, you will receive a cost estimate, which you can choose to approve or decline before the repair is carried out. If you decide not to approve the estimate but still want the product returned unrepaired, you will be required to pay for shipping and the diagnostic assessment. Alternatively, you may choose not to pay anything, in which case the product will be discarded and not returned.