POWER provides comprehensive price protection through automated systems and customer guarantees. Our price guarantees ensure you get the best deals both when you shop and after your purchase.
Understanding price match vs price guarantee
We offer two types of price protection depending on when you discover a lower price:
Price match (before purchase): Available against POWER.no, physical POWER stores, and Elkjøp prices. This applies when you find a lower price before completing your purchase.
Price guarantee (after purchase): Available against POWER.no and physical POWER stores only. This covers you for 60 days after your purchase if you find a lower price from POWER.
Requesting a price match before purchase
To request a price match before completing your purchase, you need to provide specific documentation:
- Photo or link evidence of the lower price from the competitor
- Offer details and current date visible from both POWER and the competitor
- Product ID or number must be clearly visible in the photo
Important:
We only match Elkjøp prices before purchase. Products available only in physical stores can only be matched by visiting our physical stores. Products in stock online can be processed by customer service.
Requesting a price guarantee after purchase
If you find a lower price within 60 days after your purchase, gather this information for your price guarantee claim (only valid against POWER prices and not competitors):
- Your order number
- Photo or link evidence of the lower price
- Offer details and current date clearly visible
Important:
If you bought or collected your order from a physical POWER store, return to that store for assistance. For online orders, contact customer service for price guarantee processing.
Price guarantee exceptions
Our price guarantee does not apply to certain types of offers and situations:
- Limited time or quantity offers
- Clearance or closeout sales
- Special orders or custom-made items
- Competitor's exclusive or member-only deals
- Products not in stock at the competitor
- Pricing errors or misprints
- Products bought or ordered during DNB periods
Price match applies before purchase against POWER.no, physical POWER stores, and Elkjøp. Price guarantee applies after purchase for 60 days but only against POWER.no and physical POWER stores. Both require proper documentation with photos or links showing current dates and product details.
You have 60 days after your purchase to claim a price guarantee. This applies when you find a lower price at POWER.no or physical POWER stores. You'll need your order number and evidence of the lower price with current date and offer details.
Our price guarantee after purchase only covers POWER.no and physical POWER stores to ensure fair comparison within our own pricing ecosystem. Before purchase, we match Elkjøp prices as well. This policy helps us maintain competitive pricing while managing operational feasibility.
You need photo or link evidence showing the lower price, offer details, and current date from both POWER and the competitor. The product ID or number must be clearly visible. For after-purchase claims, also include your order number.
No, our price guarantee doesn't apply to limited time offers, clearance sales, closeout sales, or competitor exclusive deals. We also don't match pricing errors, custom orders, or products not in stock at the competitor.